Branch Operations Lead - WA West Market - Tacoma, WA and Surrounding Areas

JPMorgan Chase & Co. • University Place, WA

5d • $26 - $32 • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you will work closely with the Branch Manager, branch employees, and other experts to ensure clients’ financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. You will assist clients with transactions, introduce them to self-service banking options, and build lasting relationships. You will also review branch operations and keep the branch team informed about current policies and procedures, helping the branch meet control expectations.

The role involves supporting a welcoming client experience, managing branch operations and cash devices, resolving client issues, and helping maintain loss-control, compliance, and audit standards. You must complete the Branch Operations Lead Training Program before placement and be able to travel as required for in-person training and meetings. The position serves the WA West Market in Tacoma, Washington, and surrounding areas.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to follow policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills; ability to manage multiple tasks.
• Leadership skills and operational proficiency, including ensuring transaction accuracy.
• Ability to educate and inform branch team members and partners.
• Ability to build client relationships, educate clients, and refer them to experts when appropriate.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings, and build trusted relationships.
• Communicate clearly and politely, understand client needs, and check clients into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Introduce clients to branch employees and work with the team to support specialized financial needs and lasting relationships.
• Explain self-service banking options to clients.
• Support the Branch Manager with branch operations, including loss control, compliance, audits, and secure branch operations.
• Review branch operations and keep the branch team informed about policies and procedures.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED