Branch Operations Lead - Incline Village Branch - Incline Village, NV
About The Position
At Chase, the Branch Operations Lead is central to branch operations and works closely with the Branch Manager, branch employees, and other experts. The role handles client financial transactions accurately and carefully while following bank policies, procedures, and regulatory requirements. It also involves introducing clients to self-service banking options and building lasting client relationships. The Lead reviews branch operations, keeps the team informed about policies and procedures, and helps the branch meet control expectations. The position requires completing the Branch Operations Lead Training Program before placement and traveling as required for in-person training and meetings. Employment is contingent on JPMorganChase’s review of criminal conviction history under Section 19 of the Federal Deposit Insurance Act.
Requirements
- At least 1 year of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Ability to travel as required for in-person training and meetings.
- Successful completion of the Branch Operations Lead Training Program before placement.
- Adherence to policies, procedures, and regulatory banking requirements.
- Attention to detail and organizational skills to manage multiple tasks.
- Leadership skills and operational proficiency, including transaction accuracy.
- Ability to educate branch team members and partners about relevant information.
- Ability to build client relationships, educate clients, and refer them to experts when needed.
Nice To Haves
- At least 6 months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Responsibilities
- Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
- Greet clients, assist with transactions, manage lobby flow, schedule meetings, and build trusted relationships.
- Communicate clearly and politely, understand client needs, and check clients into the waiting queue.
- Lead branch operations, including managing cash devices such as the cash vault and ATM.
- Resolve client issues promptly and accurately while following bank policies and procedures.
- Connect clients with branch colleagues and support specialized financial needs.
- Introduce clients to self-service banking options.
- Work with the Branch Manager on branch operations, loss control, compliance, and audits.
- Review branch operations and keep the team informed about policies and procedures.
Benefits
- Competitive total rewards package, including base salary.
- Commission-based pay and/or discretionary incentive compensation for eligible roles.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
