Branch Operations Coordinator Centralia

Wells Fargo & Company•Centralia, WA

3d•$21 - $29•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing teller transactions, sharing digital banking solutions, connecting customers with bankers, and identifying information and services relevant to customers’ financial needs. It completes operational activities in accordance with established policies while minimizing risk, and handles routine to moderately complex transactions and customer-support tasks using knowledge of bank procedures, products, and organizational partners. The coordinator supports the branch manager with operational tasks and scheduling, resolves teller-line operational issues under regional banking management direction, and helps customers and employees resolve or escalate concerns. The role provides customer service by building relationships and completing requested transactions, while motivating a diverse team to meet business objectives. Employees receive manager guidance and exercise judgment within defined policies and procedures. The schedule may include most Saturdays. The position is located at 1165 Harrison Ave, Centralia, Washington, and is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Strong customer service skills, including listening, eliciting information, and comprehending customer issues.
Ability to educate and connect customers to technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Ability to motivate others to reach their potential and meet established business objectives.

Nice To Haves

Cash-handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risks and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks efficiently using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Support customers and employees in resolving or escalating concerns and complaints.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services to meet customers’ financial needs.
Motivate a diverse team to achieve its potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.
Work a schedule that may include most Saturdays.