Branch Operations Coordinator Crossroads District

Wells Fargo Bank•Victoria, TX

2d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital banking solutions, and making appropriate introductions to bankers. It also supports branch operations, risk controls, customer service, and team performance. The coordinator completes routine to moderately complex transactional, operational, and customer-support tasks in accordance with bank procedures and policies. The position supports the Branch Manager with operational tasks and scheduling, resolves teller-line issues under regional banking management direction, and helps customers and employees resolve or escalate concerns. The role requires sound judgment within defined procedures, excellent service, identifying customers’ financial needs, and motivating a diverse team to meet business objectives. The schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 1 year of customer-service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.
Must not require visa sponsorship for this position.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and explain the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Strong organization, independence, and ability to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risks and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the Branch Manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide excellent service, build relationships, and complete requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to reach its full potential and meet established business objectives.
Follow applicable risk programs, policies, and procedures; escalate and remediate issues appropriately.