Branch Operations Coordinator Highlands of Flower Mound

Wells Fargo & Company•Flower Mound, TX

2d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience through accurate processing and approval of teller transactions, sharing digital solutions, and introducing customers to bankers. It also carries out operational activities while minimizing risk and completing routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners. The coordinator supports the Branch manager with operational tasks and scheduling, resolves teller-line operational issues under regional banking management, and helps customers and employees resolve or escalate concerns and complaints. The position involves exercising judgment within established policies, providing excellent customer service, identifying information and services that meet customers’ financial needs, and motivating a diverse team to achieve its potential and business objectives. The schedule may include most Saturdays. This position is not eligible for Visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their full potential and established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks efficiently using knowledge of bank procedures, products, and organizational partners.
Support the Branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Support customers and employees in resolving or escalating concerns and complaints.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its full potential and established business objectives.
Follow applicable risk and compliance programs, escalate and remediate issues, and make sound risk decisions.