Branch Operations Coordinator Highlands of Flower Mound

Wells Fargo Bank•Flower Mound, TX

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network in the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital solutions, introducing customers to bankers, and completing operational activities in accordance with established policies and procedures. The coordinator performs routine to moderately complex transactional, operational, and customer-support tasks, supports the branch manager with operational work and scheduling, and helps resolve teller-line issues under regional banking management direction. The role also involves supporting customers and employees with concerns or complaints, identifying information and services that address customers’ financial needs, and motivating a diverse team to achieve its potential and business objectives. The employee receives guidance from managers and exercises judgment within defined policies and procedures. The schedule may include most Saturdays. The position is not eligible for visa sponsorship. The posting location is 6201 Long Prairie Rd, Flower Mound, TX 75028.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.
Must not require visa sponsorship for this position.

Nice To Haves

Strong customer service skills, including listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Relevant military experience in personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to reach their potential and meet established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to reach its potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately.