Branch Operations Coordinator Corte Madera

Wells Fargo & Company•Corte Madera, CA

3d•$23 - $30•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports the customer experience by processing and approving teller transactions, sharing digital banking solutions, and making appropriate introductions to bankers. It performs routine to moderately complex transactional, operational, and customer-support tasks while following bank procedures, minimizing risk, and supporting branch operations. The coordinator assists the Branch Manager with operational tasks and scheduling, helps resolve teller-line issues under regional banking management, and supports customers and employees with concerns or complaints. The position also involves identifying services to meet customers’ financial needs and motivating a diverse team to achieve business objectives. The work schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent experience demonstrated through work, training, military experience, or education.
Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Cash-handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and established business objectives.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the Branch Manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide excellent customer service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to reach its potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures, and escalate or remediate issues as appropriate.