Branch Operations Associate - Counter & Warehouse Production

MFCP - Motion & Flow Control Products, Inc.•Salinas, CA

12d•$20 - $25•Onsite

About The Position

The Branch Operations Associate supports daily branch operations by providing counter, phone, and electronic customer service while performing warehouse and light production work. The role processes orders and transactions, receives and stocks inventory, builds and quality-checks hose assemblies, and prepares products for customer pickup, local delivery, or shipment in a fast-paced industrial distribution environment. The position requires regular, reliable, and punctual on-site attendance. Local driving may be required for pickups and deliveries. Candidates are subject to pre-employment criminal background, drug screen, and DMV record review, along with reference checks. MFCP participates in E-Verify and is an Equal Opportunity Employer.

Requirements

High school diploma or equivalent required; an equivalent combination of education and experience may be considered.
Excellent customer service and communication skills, with the ability to work effectively with a wide variety of people and personalities.
Detail-oriented, with solid organizational skills and the ability to prioritize and multitask in a fast-paced environment.
Basic computer proficiency, including Microsoft Word, Excel, and Outlook, and willingness to learn new software programs.
Ability to perform basic math calculations accurately: addition, subtraction, multiplication, and division.
Mechanical aptitude.
Regular, reliable, and punctual on-site attendance required.
Ability to frequently lift up to 70 pounds; stoop, reach above shoulder level, push and pull; walk and stand constantly on cement flooring; and climb ladders as needed.
Valid driver’s license with an acceptable driving record where driving is required.

Nice To Haves

Epicor Prophet 21 experience is a plus.
Familiarity with industrial or hydraulic hose and fittings is preferred; Parker Hannifin experience is a plus.
Forklift certification, or ability to become certified, is preferred.

Responsibilities

Provide prompt, professional counter, phone, and electronic customer service; respond to inquiries, orders, and complaints using effective problem-solving.
Provide accurate product and basic technical information, learning and applying product knowledge to support customer needs.
Process sales, quotes, and/or production orders in the system; maintain accurate documentation, item locations, and required paperwork, including invoicing as applicable.
Estimate and communicate order and delivery timelines based on inventory levels, supplier availability, and production schedules.
Conduct outbound customer follow-ups by phone or email as needed.
Receive, inspect, unload, and verify incoming products; enter received items into the system and stock them in proper locations.
Pull, pick, allocate, and distribute products to fulfill orders; operate an RF scanner as required.
Build hose assemblies; assist with testing and finishing; use applicable tools and machines; quality-check assemblies before release.
Package, label, shrink wrap, stage, and ship orders using approved methods for national carriers and customer pickup; ensure shipments are accurate and secure.
Support inventory control activities, including cycle counts, and administer quality control to prevent damaged products from being received or shipped.
Make local pickups and deliveries as assigned; communicate positively with customers, delivery personnel, and team members to ensure smooth order and product flow.
Complete required safety and equipment training; operate forklifts and other warehouse equipment as needed and in compliance with safety standards.
Maintain a safe, clean, and organized work area; comply with and enforce company rules, safety regulations, policies, and procedures.
Perform other duties as assigned.