Branch Operations Associate - Counter & Warehouse Production

MFCP•Salinas, CA

11d•Onsite

About The Position

The Branch Operations Associate supports daily branch operations by providing counter, phone, and electronic customer service while carrying out warehouse and light production work in a fast-paced, team-oriented industrial distribution environment. The role processes orders and transactions, receives and stocks inventory, builds and quality-checks hose assemblies, and prepares products for customer pickup, local delivery, or shipment. The associate provides product and basic technical information, processes sales, quotes, and production orders, maintains accurate documentation, and communicates order and delivery timelines. Warehouse responsibilities include receiving and inspecting products, picking and allocating orders, operating an RF scanner, supporting inventory control, packaging and shipping orders, and maintaining quality and safety standards. The role may also include local pickups and deliveries, forklift and other warehouse equipment operation, and related duties as assigned.

Requirements

High school diploma or equivalent; an equivalent combination of education and experience may be considered.
Excellent customer service and communication skills, including the ability to work effectively with a wide variety of people and personalities.
Detail-oriented, organized, and able to prioritize and multitask in a fast-paced environment.
Basic computer proficiency, including Microsoft Word, Excel, and Outlook, and willingness to learn new software programs.
Ability to perform basic arithmetic accurately, including addition, subtraction, multiplication, and division.
Regular, reliable, and punctual on-site attendance.
Ability to frequently lift up to 70 pounds; stoop, reach above shoulder level, push, pull, walk and stand constantly on cement flooring, and climb ladders as needed.

Nice To Haves

Experience with Epicor Prophet 21.
Mechanical aptitude and familiarity with industrial or hydraulic hose and fittings.
Parker Hannifin experience.
Forklift certification, or ability to become certified.
Valid driver's license with an acceptable driving record where driving is required.

Responsibilities

Provide prompt, professional counter, phone, and electronic customer service, responding to inquiries, orders, and complaints with effective problem-solving.
Provide accurate product and basic technical information and develop product knowledge to support customer needs.
Process sales, quotes, and production orders in the system, maintaining accurate documentation, item locations, and required paperwork, including invoicing as applicable.
Estimate and communicate order and delivery timelines based on inventory, supplier availability, and production schedules.
Follow up with customers by phone or email as needed.
Receive, inspect, unload, and verify incoming products; enter items into the system and stock them in appropriate locations.
Pull, pick, allocate, and distribute products to fulfill orders, using an RF scanner as required.
Build hose assemblies and assist with testing and finishing; use applicable tools and machines and quality-check assemblies before release.
Package, label, shrink-wrap, stage, and ship orders using approved methods; ensure shipments are accurate and secure.
Support inventory control activities, including cycle counts, and prevent damaged products from being received or shipped.
Make local pickups and deliveries as assigned and communicate with customers, delivery personnel, and team members to support order flow.
Complete required safety and equipment training and operate forklifts and other warehouse equipment as needed in compliance with safety standards.
Maintain a safe, clean, and organized work area and comply with and enforce company rules, safety regulations, policies, and procedures.
Perform other duties as assigned.