Branch Operations Manager Santa Clarita

Wells Fargo Bank•Canyon Country, CA

3d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager (LO) for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations, manages the teller-line schedule and daily activity, and supports timely, high-quality, compliant service. It also involves direct customer interaction, resolving or escalating customer and employee concerns, and collaborating with branch employees and managers. The manager coaches and develops direct reports, supports hiring and talent development, and manages people and financial resources for branch operations. This is a Loan Originator (LO) position with customer-contact duties that may include assessing needs and referring customers interested in a dwelling-secured product to a SAFE team member. The role assists customers without taking applications or offering or negotiating terms of a dwelling-secured transaction. LO qualification and ongoing regulatory requirements apply. The position may require a schedule that includes most Saturdays and is not eligible for visa sponsorship. The listed pay range is $26.75–$40.50; pay may vary based on factors including performance, skills, experience, and work location, and employees may be eligible for incentives. Positions may not be available at every listed branch location.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping with issue resolution, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau qualification requirements and Wells Fargo policies for Loan Originator positions, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, understanding complex customer issues, and resolving them.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Knowledge and understanding of banking-industry laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience, including working with military protocol and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to deliver strong customer service and colleague experience while ensuring timely, high-quality, compliant work.
Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks.
Engage customers in conversations, provide excellent service, and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve daily teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve concerns or complaints, escalating when appropriate.
Collaborate and consult with branch employees, colleagues, and mid-level managers; interact directly with customers.
Coach, motivate, and develop a diverse team of direct reports to meet business objectives and reach their potential.
Manage allocation of people and financial resources for branch operations.
Mentor direct reports, guide talent development, and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.
Follow applicable risk and compliance programs, policies, procedures, escalation requirements, and remediation obligations.