Branch Operations Manager Santa Clarita

Wells Fargo•Stevenson Ranch, CA

4d•$27 - $41•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function operations and risk practices to provide strong customer service and colleague experience while ensuring timely, high-quality, compliant work. The manager oversees teller-line schedules and daily operations, resolves operational issues under regional banking management direction, supports and escalates customer or employee concerns, and works with branch colleagues and managers. The position also develops and coaches a diverse team, assists with hiring and talent development, and manages people and financial resources allocated to branch operations. This Loan Originator (LO) role involves customer contact and may include assessing needs and referring customers interested in a dwelling-secured product to a SAFE team member. The role assists customers but does not take applications or offer or negotiate terms of a dwelling-secured transaction. LO qualification requirements and ongoing regulatory standards apply. The position may require a schedule that includes most Saturdays and is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions, including applicable financial responsibility, character, general financial fitness, and criminal background standards; meet ongoing regulatory requirements and any required additional screening.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, efficiently eliciting information, comprehending complex issues, and resolving them.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience, including working with military protocol and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to deliver exceptional customer service and colleague experience and ensure timely, quality, compliant work.
Provide feedback and ideas to improve customer service, colleague experience, performance management processes, and tools.
Perform operational and customer support tasks.
Provide customer service, engage customers in conversations, and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve teller-line operational issues under the direction of regional banking management.
Apply and interpret relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve concerns or complaints, escalating them when appropriate.
Collaborate and consult with branch employees, colleagues, and mid-level managers, and interact directly with customers.
Coach, motivate, and develop a diverse team of direct reports to meet business objectives and reach their potential.
Manage the allocation of people and financial resources for branch operations.
Mentor and guide direct reports’ talent development and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking applications or offering or negotiating transaction terms.
Follow applicable risk and compliance programs, policies, procedures, and escalation and remediation requirements.