Branch Operations Manager Iliff and Buckley

Wells Fargo•Aurora, CO

2d•$25 - $37

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations to deliver exceptional customer service and colleague experience while ensuring timely, quality, and compliant work. It also performs operational and customer-support tasks, manages the teller-line schedule and daily operations, and resolves routine operational issues under regional banking management direction. The manager interacts directly with customers, supports the resolution or escalation of concerns, and coaches, motivates, and develops a diverse team of direct reports. The role also manages allocation of people and financial resources for branch operations, mentors talent, and assists with hiring. This is a Loan Originator (LO) position involving customer contact and potentially assessing needs and referring customers interested in a dwelling-secured product to a SAFE team member. The employee may assist customers but may not take an application or offer or negotiate transaction terms. LO qualification and ongoing regulatory requirements apply.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent experience demonstrated through work, training, military experience, education, or a combination.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements, including applicable financial responsibility, character, general financial fitness, and criminal background standards; meet ongoing regulatory requirements and any additional screening.
Ability to work a schedule that may include most Saturdays.
Successful candidates must satisfy Wells Fargo’s applicable Loan Originator requirements and policies; a current credit report is used to assess financial responsibility and credit fitness, but a credit score is not part of the evaluation.
This position is not eligible for visa sponsorship.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience involving military protocol and instructions, enlisted evaluations, or officer/leadership reporting.
Relevant military experience involving personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to deliver strong customer service and colleague experience and ensure timely, quality, compliant work.
Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks.
Provide excellent customer service, engage customers in conversations, and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve daily teller-line operational issues under regional banking management direction.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Support customers and employees in resolving or escalating concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Interact directly with customers.
Coach, motivate, and develop a diverse team of direct reports to achieve their potential and business objectives.
Manage allocation of people and financial resources for branch operations.
Mentor and guide direct reports’ talent development and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.
Follow applicable risk and compliance programs, policies, procedures, escalation, and remediation requirements.