Branch Operations Associate Manager

Wells Fargo Bank•Richmond, VA

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager to lead and supervise teller operations and risk controls while delivering an excellent customer and colleague experience. The role manages teller-line scheduling and daily operations, resolves routine operational issues under the direction of regional banking management, and ensures teller activities are completed on time and in compliance with applicable requirements. It also includes customer support, team coaching and development, hiring support, and management of people and financial resources for branch operations. This Loan Originator (LO) position involves customer contact and may include assessing customer needs and referring customers interested in a dwelling-secured product to a SAFE team member. The role may assist customers but does not take applications or offer or negotiate terms for dwelling-secured transactions. LO qualification and ongoing regulatory requirements apply.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
For Loan Originator positions, meet Consumer Financial Protection Bureau qualification requirements and Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Ability to work weekends and holidays as needed or scheduled.

Responsibilities

Lead and supervise teller-function risk and operations, ensuring timely completion, quality, and compliance.
Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks.
Deliver customer service, engage customers in conversations, and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve teller-line operational issues under the direction of regional banking management.
Apply relevant regulatory, policy, procedure, audit, and escalation requirements.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers; interact directly with customers.
Coach, motivate, and develop direct reports to support their potential and meet business objectives.
Manage allocation of people and financial resources for branch operations.
Mentor direct reports and assist with hiring.
Assess customer needs related to dwelling-secured products and refer interested customers to a SAFE team member, without taking an application or offering or negotiating transaction terms.
Fulfill applicable risk and compliance responsibilities, including following policies and procedures, escalating and remediating issues, and making sound risk decisions.