Branch Operations Associate Manager Torrance

Wells Fargo•Torrance, CA

3d•$27 - $41•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations to deliver strong customer service and colleague experience while ensuring timely, high-quality, and compliant work. It includes managing teller-line schedules and daily operations, resolving operational issues under regional banking management direction, and supporting customers and employees with concerns or complaints. The associate manager provides operational and customer support, interacts directly with customers, builds customer relationships, and helps customers connect with mobile banking technology. The role also coaches, motivates, and develops a diverse team, mentors direct reports, assists with hiring, and manages people and financial resources for branch operations. This Loan Originator (LO) position may involve assessing customer needs and referring customers interested in a dwelling-secured product to a SAFE team member. The employee may assist customers but may not take an application or offer or negotiate the terms of a dwelling-secured transaction. LO employees must meet applicable Consumer Financial Protection Bureau qualification requirements and Wells Fargo policies, including financial responsibility, character, general financial fitness, and criminal background standards, and must meet ongoing regulatory requirements. The position is based at 1403 Sartori Ave., Torrance, California. The schedule may include most Saturdays. The position is not eligible for visa sponsorship. The stated base pay range is $26.75–$40.50; pay may vary based on factors including performance, skills, experience, and work location, and employees may also be eligible for incentive opportunities.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping with issue resolution, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions and comply with related Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, and criminal background standards and ongoing regulatory requirements.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending issues, and resolving complex customer concerns.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Knowledge and understanding of banking-industry laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience involving military protocols and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to deliver exceptional customer service and colleague experience and ensure timely, quality, compliant completion of teller functions.
Provide feedback and ideas for improving customer service, colleague experience, and related performance-management processes and tools.
Perform operational and customer-support tasks.
Provide excellent customer service, engage customers in conversations, and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve daily teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Support customers and employees in resolving or escalating concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Interact directly with customers.
Coach, motivate, and develop a diverse team of direct reports to help them reach their potential and meet business objectives.
Manage allocation of people and financial resources for branch operations.
Mentor and guide direct reports’ talent development and assist in hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.
Follow applicable risk programs, Wells Fargo policies and procedures, and risk and compliance obligations; escalate and remediate issues appropriately.