Branch Office Specialist - Bellingham
About The Position
Performance Home Medical has been a leader in providing quality products and services since 1995. At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier. We are seeking a motivated, high energy, individual to join our Customer Service Team as a Branch Office Specialist. As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet.
Requirements
- Technologically proficient with strong computer skills.
- Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
- Responsible and reliable.
- Quick learner.
- Team player that will contribute to a professional and fun working environment.
- Skilled in the art of de-escalation when problems arise.
- Excellent communication skills, both verbal and written.
- Problem solver with a demonstrated track record of high performance.
- Positive attitude and a willingness to assist the team as needed.
- Highly organized and detail oriented.
- Ability to type minimum of 30 words per min.
Nice To Haves
- Previous professional experience or educational background in healthcare customer service or is a plus but not required.
- A background in medical equipment preferred but we will train the right candidate.
Responsibilities
- Assist with walk-in patient with check in for appointments, re-supplies, challenges, or questions they may have regarding their equipment, or any inquires.
- Understand insurance coverage criteria to dispense correct information to the patient.
- Approach each patient in a professional and courteous manner.
- Daily scanning.
- Routing and reconciliation of undetermined tickets.
- Answer incoming phone calls in an efficient and courteous manner.
- All other tasks that may be assigned by the direct supervisor or manager.
- Scheduling patient appointments and assisting Clinicians as directed.
- Troubleshooting patient issues with equipment, in person and over the phone.
- Operate phone systems in a professional manner.
Benefits
- Medical
- Dental
- Vision
- Life
- AD&D
- 401k
- EAP
- 8 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
