Branch Member Service Representative II

WORKERS FEDERAL CREDIT UNION•Warwick, MA

18h•$22 - $27•Onsite

About The Position

The primary function of the Branch Member Service Representative (BMSR) is to provide excellent service to members, contribute to branch performance in achieving goals, build rapport with members, accurately process financial transactions, educate members about and cross-sell appropriate products and services, and make qualified referrals to business partners. The BMSR II is responsible for all the essential job duties and responsibilities listed below and is also responsible for opening and servicing all types of WCU deposit accounts and originating consumer loan applications.

Requirements

High School diploma or equivalent required.
Minimum of one year of branch banking experience.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Knowledge of procedures for handling deposits, withdrawals, transfers, and other financial transactions.
High level of accuracy in handling cash transactions and maintaining financial records.
Strong organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.
Capacity to work collaboratively with colleagues to achieve team goals and provide consistent service.
Ability to maintain strict confidentiality regarding customer information and financial transactions.
Awareness of security procedures for safeguarding cash and protecting against fraud and theft.
Proficiency in using banking software and technology platforms, including ATMs, cash counting machines, and point-of-sale systems.

Responsibilities

Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly.
Maintain a working knowledge of all credit union deposit products, loan products, and electronic delivery channels.
Lobby leads to ensure a positive member experience.
Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs.
Encourage and assist members in resolving financial challenges and achieving goals.
Open and service all types of WCU deposit and loan accounts.
Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals.
Participate in community events and networking activities to promote the credit union and build relationships.
Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services.
Accurately process all transactions associated with member service including, deposits, withdrawals, loan payments, check cashing, and drawer balancing. Expected to assist with branch closing procedures, such as vault and branch balancing.
Performs lobby leadership as scheduled by management.
Originate consumer loan applications, such as auto, personal, debt consolidation, etc.
May be asked to provide coverage in other WCU branches or departments.
Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
Participates in department and/or organizational projects as directed.
Performs other tasks or functions as required, requested, necessary or prudent.
Maintains confidentiality of all member and credit union information and data.
Regularly demonstrates behaviors as defined by the credit union’s Fundamentals, which are part of the Workers Way culture program.