Member Service Representative II - Main Branch
America's Credit Union•Tacoma, WA
•$20 - $31•Onsite
About The Position
Join ACU! Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity. If you're passionate about making a difference and eager to grow with us, come work at ACU and help shape the future of our community!!
Requirements
- High school diploma or equivalent
- Six months or more of financial institution experience (new account experience preferred)
- Must be bondable
- Quick and accurate computer skills
- Friendly and great with people
- Problem-solving skills
- Good at writing and talking
- Motivated and organized
Nice To Haves
- One to two years of financial institution experience – bonus points if you’ve handled loans and new accounts!
Responsibilities
- Help credit union members with transactions in a friendly way - in person or by phone
- Handle various transactions and providing expert guidance to our members
- Become the go-to expert on teller transaction codes and check cashing
- Manage accounts with the utmost attention to detail
- Take charge of issuing, reissuing, or hot carding ATM cards/Visa Debit cards
- Assist members with any issues related to unauthorized use of ATM/Visa debit cards
- Balance daily transactions and cash totals with accuracy, efficiency, and timeliness
- Showcase effective oral and written communication with all credit union employees
- Attend monthly staff meetings and actively participating in assigned training sessions
Benefits
- Generous PTO (Paid Time Off)
- 11 Paid holidays
- Paid Bereavement Leave
- Paid Jury Duty leave
- Training and advancement opportunities
- 401k with match up to 6%
- Mortgage discounts
- Paid volunteering at ACU sponsored events
- Bonus opportunities
- Company paid long term disability and life insurance
- Full Medical, Vision and Dental benefits
- Annual employee event for all staff and their families
- Employee Assistant Program (EAP)
- Free wire transfers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
