Branch Manager 3 - Huntersville Office

U.S. Bank•Huntersville, NC

22h•$80,280 - $98,120

About The Position

The Branch Manager leads and manages one or more branches to meet goals and comply with banking laws and regulations. The role ensures that team members deliver an excellent customer experience consistent with U.S. Bank’s culture and core values. It includes exercising independent judgment and discretion and regularly coaching, developing, mentoring, and training team members. The Branch Manager uses effective communication and critical thinking to identify customers’ financial needs and recommend appropriate products and services. The role helps individual and business customers pursue financial goals by collaborating with partners in wealth, business banking, mortgage, and payment services. As the customer-experience leader, the Branch Manager motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes a criminal background and credit check; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment.

Requirements

Bachelor’s degree or equivalent work experience.
Three to four years of experience working in a sales, retail management, or banking environment.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including completion of the required criminal background and credit check.
Thorough product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Effective analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.
Ability to comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

Not specified.

Responsibilities

Lead and manage branch(es) to meet goals and comply with banking laws and regulations.
Ensure team members provide an excellent customer experience consistent with U.S. Bank culture and core values.
Coach, develop, mentor, and train team members, adjusting support to individual needs and providing feedback.
Use communication and critical thinking to identify customers’ financial resources and needs and recommend appropriate products and services.
Collaborate with wealth, business banking, mortgage, and payment services partners to help individual and business customers pursue financial goals.
Lead customer experience and motivate and direct the team.
Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
Apply conflict-resolution, accountability, influence, priority-setting, relationship-management, and business-insight skills in support of team and customer outcomes.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension, subject to eligibility requirements.