Branch Manager - Construction Equipment Dealership

ICM Solutions LLC•Phoenix, AZ

12d•Onsite

About The Position

ICM Solutions is seeking a hands-on, results-driven Branch Manager to lead operations at our Phoenix, AZ construction equipment dealership. As a rapidly growing equipment dealer serving the mining, aggregates, and paving industries throughout the Mountain West, ICM offers the opportunity to make a visible impact while helping customers maximize equipment uptime and productivity. We are looking for a leader who embraces accountability, develops people, prioritizes safety, and thrives in a fast-paced environment where initiative, teamwork, and continuous improvement are valued.

Requirements

7+ years of direct managerial and team building skills experience
Ability to recruit, train, manage, and mentor a high-functioning and effective team
Demonstrated ability as a self-starter, motivated, and results driven to act independently and with minimal direction
Ability to think critically to solve problems in a complex work environment with urgency and agility
Strong interpersonal communication, organizational, and time management skills
Financial literacy and business acumen
Proficient in Windows, Microsoft applications, and related business systems

Nice To Haves

4-year college degree

Responsibilities

Lead all branch operations with responsibility for safety, customer satisfaction, employee engagement, operational performance, and profitability.
Direct and support Parts and Service teams, creating a culture of accountability, teamwork, continuous improvement, and exceptional customer service.
Recruit, coach, develop, and retain employees while establishing clear expectations and performance standards.
Oversee shop and field service operations to ensure timely, high-quality repairs that maximize customer uptime.
Manage service scheduling, technician workload, and resource allocation to optimize efficiency and responsiveness.
Serve as the primary escalation point for customer concerns, building strong relationships and ensuring successful resolutions.
Oversee parts operations, including inventory management, shipping, receiving, and parts availability to support customer and business needs.
Partner closely with Sales, Rental, and Service teams to deliver a seamless customer experience and support overall business growth.
Drive operational improvements that increase productivity, efficiency, and customer satisfaction.
Ensure the branch maintains high standards for safety, organization, facility appearance, and operational excellence.
Support rental fleet readiness through repair coordination, inspections, and equipment preparation.