Martha's Vineyard Area

Rockland Trust Company•Falmouth, MA

About The Position

Rockland Trust is hiring a Branch Manager to oversee a small to midsize retail banking center or express branch in the Falmouth, Wareham, or Martha’s Vineyard area. The Branch Manager leads, develops, and motivates a team while driving branch performance and delivering a customer-focused banking experience. The role sets and models sales and service standards, helps staff meet branch objectives, and works to identify solutions for customers’ financial needs. The manager is responsible for branch sales and service performance, customer outreach, employee coaching, referrals, operational controls, and compliance. The role also represents the bank in the community through Community Reinvestment Act activities, local events, and participation in a business or nonprofit organization. The position requires a flexible work week that may include weekends, depending on customer needs.

Requirements

At least 2 years of previous retail banking or retail sales management experience.
Outstanding verbal and written communication skills and strong leadership ability.
Thorough understanding of the requirements for a successful sales and service organization.
High level of professionalism and ability to act ethically in all transactions and interactions.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

College degree in business or finance, or equivalent experience.

Responsibilities

Oversee a small to midsize retail banking center or express branch.
Develop and maintain lobby management and customer outreach efforts to improve the customer experience in and outside the branch.
Meet regularly with employees to ensure they are trained and motivated to achieve sales and service standards using a needs-based consultative sales approach.
Coach employees on skills and results to meet or exceed customer experience, sales, and financial goals.
Foster teamwork and lead by example to inspire confidence, respect, and loyalty.
Select and develop employees through observational coaching, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
Generate enthusiasm for sales and service and demonstrate leadership in branch production.
Ensure customers receive a high-quality experience in person, over the phone, and through digital channels.
Use traditional and digital networking and outbound calling to cultivate sales opportunities, retain and cross-sell business customers, and generate referrals.
Promote a “High Tech, High Touch” environment by demonstrating technology and self-service options, including ATM, online banking, and mobile banking.
Partner with and refer business to other lines of business, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
Maintain operational integrity by ensuring appropriate controls over branch processes and regulatory requirements.
Promote the bank through Community Reinvestment Act activities, community events, and involvement in a key local business or nonprofit organization.
Demonstrate the bank’s core values and customer promises, and respect, promote, and value diversity.
Assume additional responsibilities as assigned by Senior Management.