Branch Manager - Greater Baltimore Market - Baltimore, Maryland
About The Position
As a Branch Manager in a Chase branch, you lead and manage the branch’s operations, team, and growth in deposits and investments. You create a welcoming environment for clients and employees, deliver attentive service and current banking solutions, and collaborate with specialists to address clients’ financial needs. You represent Chase’s brand and culture, build lasting client relationships, and coach the team to achieve success. You are responsible for branch performance, team development, client relationships, community engagement, and maintaining a strong risk and control environment. The position requires completing the Branch Manager Training Program before placement, and travel may be required for in-person training and meetings, including out-of-state travel. The role is subject to Dodd-Frank/Truth in Lending Act qualification requirements and requires NMLS registration under the SAFE Act.
Requirements
- At least 2 years of management, Retail Banking, or equivalent Chase leadership experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Ability to travel as required for in-person training and meetings, potentially out of state.
- Successful completion of the Branch Manager Training Program before placement.
- Meet Dodd-Frank/Truth in Lending Act qualification requirements for Loan Originators and comply with SAFE Act requirements, including NMLS registration or updating an existing registration.
- Demonstrated ability to create exceptional client experiences and foster an engaging branch culture.
- Leadership experience coaching and empowering employees to achieve results and grow.
- Ability to organize competing priorities and develop plans for branch growth and success.
- Strong decision-making skills in a fast-paced, changing environment.
- Experience creating and maintaining a strong risk and control environment, with commitment to operational integrity and policies.
- Ability to influence, educate, and connect teams, partners, and clients with technology.
Nice To Haves
- College degree or military equivalent.
Responsibilities
- Motivate the branch team by communicating a clear vision and embodying Chase’s values of Service, Heart, Curiosity, Courage, and Excellence.
- Use the Branch Scorecard to identify strategies to grow deposits and investments and achieve branch goals.
- Understand and meet client needs to build lasting relationships and trust.
- Build a high-performing team through coaching, feedback, and recognition of successes.
- Encourage ongoing team learning and development.
- Build relationships with local businesses and engage with the community to strengthen the branch’s presence.
- Maintain a strong risk and control environment through sound judgment, integrity, and adherence to policies and procedures.
- Complete the Branch Manager Training Program before placement as a Branch Manager.
- Travel as required for in-person training and meetings.
Benefits
- Competitive total rewards package, including base salary.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
