Branch Manager-Headquarters Operations

Masters Transportation•Cave Springs, AR

2d•$52,000 - $65,000•Onsite

About The Position

The Branch Manager leads the day-to-day rental operation at Master’s Transportation’s Kansas City headquarters, coordinating rental activities, vehicles, customer needs, documentation, and operational priorities. This hands-on leadership role combines administrative responsibilities and software system entries with active oversight of the operation. The manager maintains accurate information and documentation, communicates across departments, manages changing priorities, and follows work through to completion. During busy periods, the manager monitors vehicle and parking activity, coordinates operational needs, resolves issues, and works alongside the team. The position supervises branch employees and supports compliance with company policies, procedures, safety practices, and rental requirements. It reports to the District Manager. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional after-hours or weekend availability for rare, urgent business needs. The work location is the company headquarters in Kansas City, Missouri, with occasional local travel as needed.

Requirements

High school diploma or equivalent.
Previous leadership or supervisory experience.
Strong computer and software systems proficiency.
Valid driver’s license with an acceptable driving record, maintained throughout employment.
Strong organization, prioritization, multitasking, and follow-through.
Hands-on, lead-by-example leadership.
Accuracy and attention to detail.
Problem-solving and sound judgment.
Adaptability, initiative, and personal accountability.
Clear communication and coordination skills.
Strong customer service mindset.
Ability to regularly walk and move throughout the facility and parking areas.
Ability to frequently transition between seated administrative work and active operational duties.
Ability to safely navigate active parking and vehicle areas and enter and exit vehicles as needed.

Nice To Haves

Previous experience in rental, fleet, transportation, operations, or a related environment.
Associate’s or bachelor’s degree in business, operations, or a related field.
Experience in vehicle rental, fleet, transportation, or automotive operations.
Experience leading a fast-paced, customer-focused operation.
Experience with rental, fleet management, or similar business software systems.
Experience coordinating multiple vehicles, customers, and operational priorities.

Responsibilities

Lead and coordinate day-to-day rental branch operations so customer and vehicle needs are handled efficiently.
Coordinate rental vehicle availability, readiness, staging, movement, pickups, and returns.
Maintain accurate and timely rental records, system entries, documentation, and related administrative work.
Monitor daily rental activity and adjust priorities to changing customer and operational needs.
Maintain awareness of fleet and parking lot activity, particularly during high-volume rental periods.
Work hands-on with the team during busy periods to keep vehicles and rental activity moving efficiently.
Serve as a primary point of contact for rental customers, provide responsive service, and resolve issues.
Coordinate with Service, Sales, Transportation, and other internal teams to support vehicle readiness and customer commitments.
Identify operational issues, anticipate needs, and take ownership of solutions through completion.
Organize and prioritize multiple assignments while maintaining accuracy and follow-through.
Lead and support branch employees and hold them accountable for established expectations and procedures.
Ensure compliance with company policies, procedures, safety practices, and rental requirements.
Monitor branch activity and communicate operational needs, concerns, and performance information to leadership.
Build productive relationships with customers, vendors, and internal partners who support rental operations.
Perform other duties as needed to support branch and rental operations.
Occasionally travel locally and operate company vehicles as required.