Branch Manager-Headquarters Operations

Master's Transportation•Kansas City, MO

8h•Onsite

About The Position

The Branch Manager – Headquarters Operations leads the day-to-day rental operation at Master’s Transportation’s Kansas City headquarters. The role ensures rental activities, vehicles, customer needs, documentation, and operational priorities are effectively coordinated. It combines administrative responsibilities and software system work with active operational oversight. The Branch Manager coordinates rental activity, maintains accurate information and documentation, communicates across departments, manages changing priorities, and follows work through to completion. During busy periods, the manager monitors vehicle and parking activity, coordinates operational needs, resolves issues, and works alongside the team. The position is based at the Kansas City headquarters and reports to the District Manager. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional after-hours or weekend availability for rare, urgent business needs. Occasional local travel may be needed to support rental and business operations, and the employee must be able to operate company vehicles as required.

Requirements

High school diploma or equivalent required.
Previous leadership or supervisory experience required.
Strong computer and software systems proficiency.
Valid driver’s license with an acceptable driving record, maintained throughout employment.
Ability to safely navigate active parking and vehicle areas.
Ability to enter and exit vehicles as needed.

Nice To Haves

Previous experience in rental, fleet, transportation, operations, or a related environment.
Associate’s or bachelor’s degree in business, operations, or a related field.
Experience in vehicle rental, fleet, transportation, or automotive operations.
Experience leading a fast-paced, customer-focused operation.
Experience with rental, fleet management, or similar business software systems.
Experience coordinating multiple vehicles, customers, and operational priorities.

Responsibilities

Lead and coordinate day-to-day rental branch operations, ensuring customer and vehicle needs are handled efficiently.
Coordinate rental vehicle availability, readiness, staging, movement, pickups, and returns.
Maintain accurate and timely rental records, system entries, documentation, and related administrative work.
Monitor daily rental activity and adjust priorities to meet changing customer and operational needs.
Maintain awareness of fleet and parking lot activity, particularly during high-volume rental periods.
Work hands-on with the team during busy periods to keep vehicles and rental activity moving efficiently.
Serve as a primary point of contact for rental customers, provide responsive service, and resolve issues.
Coordinate with Service, Sales, Transportation, and other internal teams to support vehicle readiness and customer commitments.
Identify operational issues, anticipate needs, and take ownership of solutions through completion.
Organize and prioritize multiple assignments while maintaining accuracy and strong follow-through.
Lead, support, and hold branch employees accountable for established expectations and procedures.
Ensure compliance with company policies, procedures, safety practices, and rental requirements.
Monitor branch activity and communicate operational needs, concerns, and performance information to leadership.
Build productive relationships with customers, vendors, and internal partners who support rental operations.
Perform other duties as needed to support branch and rental operations.