About The Position

The Branch Manager SAFE Act is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to grow sales and the client base in coordination with the consumer sales team. The role's overall objective is to grow sales, build customer loyalty, and recommend the development of business strategies or initiatives. It may include managing activities by external organizations and directly managing individuals and sales teams. This position oversees branch sales, service, controls, and human resources management. It leads branch planning and budgeting, staff performance and development, recruitment and onboarding, and compliance and risk management. Other job-related duties may be assigned as required.

Requirements

  • 5–8 years of relevant experience.
  • Proven experience managing teams.
  • Clear and concise written and verbal communication skills.
  • Analytic skills.
  • Bachelor's degree/university degree or equivalent experience.

Nice To Haves

  • Previous experience in banking or the financial industry.

Responsibilities

  • Administer branch sales, service, controls, and human resources management.
  • Manage staff to clarify work priorities and activities and maintain high levels of customer service.
  • Execute planning and budgeting activities to meet annual branch goals.
  • Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to staff.
  • Monitor performance against branch metrics and ensure appropriate action plans are in place to enhance customer satisfaction.
  • Oversee branch controls and compliance to manage risk and support positive internal audit ratings.
  • Identify training needs and career progression opportunities, partner with staff on professional development plans, and perform supervisory duties including performance evaluations, compensation decisions, hiring, disciplinary actions, and terminations.
  • Lead recruitment and selection for branch sales and operations roles and oversee onboarding.
  • Assess risk in business decisions, consider the firm's reputation and safeguard Citi, its clients, and assets; drive compliance with applicable laws, rules, and regulations; adhere to policy and ethical standards; and transparently escalate, manage, and report control issues.
  • Effectively supervise others' activities and hold accountable those who fail to maintain required standards.

Benefits

  • Medical, dental, and vision coverage.
  • 401(k).
  • Life, accident, and disability insurance.
  • Wellness programs.
  • Paid time off packages, including planned vacation time, unplanned sick leave, and paid holidays.
  • Eligible employees may receive discretionary and formulaic incentive and retention awards.
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