Branch Manager - Crossville, TN

LOOKOUT PEST CONTROL LLC•Crossville, TN

21d•$70,000 - $80,000

About The Position

Lookout Pest Control is seeking a driven, experienced Branch Manager to lead branch operations. The role owns branch financial performance and operational health, builds and develops frontline teams, drives sales growth and market share, and ensures high-quality customer service and regulatory compliance. The posting refers to Crossville, TN in the title, but its description repeatedly identifies Atlanta, GA and the greater Atlanta area.

Requirements

3–5+ years of branch, district, or operations management experience.
Demonstrated success managing P&L and meeting revenue targets.
A strong track record of hiring, developing, and retaining frontline teams.
Excellent communication, coaching, and problem-solving skills.
Proficiency with CRM and operations management software.
Valid driver's license and clean driving record.
Ability to obtain required state pest control licensing, or current licensure in Georgia.

Nice To Haves

Management experience in pest control, home services, facilities management, or a related field.

Responsibilities

Own the branch P&L, including revenue, expense management, and profitability targets.
Monitor key performance metrics and implement corrective action plans to maintain branch health.
Manage fleet, inventory, and operational resources to maximize efficiency and minimize costs.
Ensure compliance with federal, state, and local regulations, including safety and environmental standards.
Recruit, hire, onboard, and develop service technicians, sales representatives, and office staff.
Foster accountability, performance, and continuous improvement.
Conduct coaching sessions, performance reviews, and field ride-alongs.
Reduce turnover through team engagement and proactive workforce planning.
Drive revenue growth through customer acquisition, route expansion, and retention strategies.
Partner with sales staff to set targets, track pipeline activity, and close commercial and residential accounts.
Identify local market opportunities and develop strategies to grow market share.
Build and maintain relationships with commercial accounts and community partners.
Champion service quality and ensure customer satisfaction meets or exceeds company benchmarks.
Resolve escalated customer concerns promptly and professionally.
Uphold the company's brand standards in customer interactions.