Branch Manager (BRM)

VieMed Careers•Dickson, TN

6d•Onsite

About The Position

The Branch Manager (BRM) is responsible for achieving operational, financial, and cultural performance results for their assigned branch location(s). This role involves managing all employees, overseeing personnel functions such as hiring, discipline, performance evaluations, and staff development, and maintaining a thorough understanding of the company's products, services, and regulatory requirements. The Branch Manager will review financial and operational reports, ensure compliance with company policies, and manage relationships with employees, vendors, physicians, and referral sources. A key aspect of the role is maintaining high levels of engagement and satisfaction with patients, referral sources, and branch employees, as well as actively calling upon referral sources to promote the company's offerings. The position also requires ensuring the proper care and accounting of company assets, timely and accurate processing of orders with complete paperwork, and daily reconciliation of activities. Professional conduct, appearance, and respectful interactions are expected. The role includes participation in an on-call rotation and performing other duties as assigned by management.

Requirements

High school diploma or equivalent.
Must have a valid, state-issued driver’s license with a good driving record.
Able to physically lift, carry, and move equipment.
Able to safely drive and operate a vehicle.
Efficient use of technology and software.
Self-motivates and self-sharpens.
Able to delegate effectively, but also able to perform job functions of branch employees when necessary and in order to maintain/sharpen skills.
Able to manage time effectively and to display deductive problem-solving skills.
Effective decision-making and ownership of results.

Nice To Haves

College degree preferred.
3-5 years of relevant healthcare or management experience preferred.
Knowledgeable of medical billing practices, eligibility and insurance requirements, and billing reimbursement.
Commitment to service excellence and superior performance.
Solid verbal and written skills.
Effective and engaging communicator with ability to achieve desired performance results through branch employees.
Organized, structured, and resourceful in carrying out branch responsibilities.
Professionally postured in both behavior and physical appearance.
Strong interpersonal and rapport-building skills; respectful and polite in all interactions.

Responsibilities

Achieve operational, financial, and cultural performance results as defined by the company.
Manage all employees under the assigned branch location(s), ensuring that all employees adequately perform their job functions.
Oversee various personnel functions including hiring, discipline, new hire orientation, performance evaluations, development of staff, and terminations.
Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements; maintain compliance governing or accrediting agencies.
Review financial statements, operational and management reports, sales volumes, outstanding tasks, goals/budgetary progress, key performance indicators, and other data/information with frequency in a manner that tracks and reviews progress and achievements.
Maintain current knowledge of and ensure compliance with company policies and procedures; respond to complaints and incidents promptly and report through proper channels in a timely fashion.
Manage relationships with employees, vendors, physicians, and other referral sources.
Maintain a high level of engagement and satisfaction with patients, referral sources, and branch employees.
Call upon referral sources to maintain positive working relationships with key accounts and to promote the company and its offerings; build strong relationships with sales staff to ensure that sales and marketing objectives are met.
Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion.
Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines).
Ensure that daily accounting and/or reconciliation of activities and assets is performed, reviewed, and documented.
Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene.
Participation in on-call rotation for the company.
Responsible to perform other duties as assigned by management.