Branch Manager- Syracuse, NY

Visions Federal Credit Union • Syracuse, NY

2d • Onsite

About The Position

As a Branch Manager at Visions Federal Credit Union, you’ll lead a talented branch team, support employee growth, strengthen member relationships, and help drive the success of the branch. This role is ideal for a collaborative, service-minded leader who enjoys coaching others, solving problems, and creating a positive experience for both employees and members. The Branch Manager will lead, coach, and inspire a high-performing branch team focused on service, growth, and operational excellence. They will create a positive, inclusive team environment where employees feel supported, empowered, and accountable. This role champions an outstanding member experience by modeling professionalism, service excellence, and relationship-building. The Branch Manager will oversee daily branch operations while maintaining strong compliance, accuracy, confidentiality, and internal controls. They will build relationships in the community and support outreach efforts that strengthen Visions’ local presence. Use performance insights to guide priorities, support team success, and adapt to changing member and business needs. Maintain required licensing and certifications, including NMLS registration, Notary Public license, and Medallion Signature Guarantee certification as applicable. Contribute to department and organizational goals by staying flexible, engaged, and aligned with Visions’ mission and values.

Requirements

• Bachelor’s degree with 1–3 years of relevant experience, or 4–6 years of relevant experience without a degree.
• Experience leading, coaching, motivating, or developing a team.
• Strong communication, relationship-building, organization, and time management skills.
• A passion for creating excellent member experiences and supporting a welcoming team culture.
• The ability to adapt, prioritize, and make sound decisions in a fast-paced branch environment.
• Comfort using Microsoft Office and standard office technology.
• A willingness to learn branch systems, processes, policies, and regulatory requirements.
• Maintain required licensing and certifications, including NMLS registration, Notary Public license, and Medallion Signature Guarantee certification as applicable.

Nice To Haves

• Previous financial industry experience.

Responsibilities

• Lead, coach, and inspire a high-performing branch team focused on service, growth, and operational excellence.
• Create a positive, inclusive team environment where employees feel supported, empowered, and accountable.
• Champion an outstanding member experience by modeling professionalism, service excellence, and relationship-building.
• Oversee daily branch operations while maintaining strong compliance, accuracy, confidentiality, and internal controls.
• Build relationships in the community and support outreach efforts that strengthen Visions’ local presence.
• Use performance insights to guide priorities, support team success, and adapt to changing member and business needs.
• Maintain required licensing and certifications, including NMLS registration, Notary Public license, and Medallion Signature Guarantee certification as applicable.
• Contribute to department and organizational goals by staying flexible, engaged, and aligned with Visions’ mission and values.

Benefits

• Retirement benefits – pension plan, 401(k) with employer match
• Excellent health benefits – medical, dental, vision, and supplemental coverage
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
• Employee recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager