Branch Manager- Syracuse, NY

Visions Federal Credit Union • City of Syracuse, NY

2d • $65,000 - $77,000 • Onsite

About The Position

Are you a people-focused leader who thrives on building strong teams, creating exceptional member experiences, and making an impact in the community? As a Branch Manager at Visions Federal Credit Union, you’ll lead a talented branch team, support employee growth, strengthen member relationships, and help drive the success of the branch. This role is ideal for a collaborative, service-minded leader who enjoys coaching others, solving problems, and creating a positive experience for both employees and members.

Requirements

• Bachelor’s degree with 1–3 years of relevant experience, or 4–6 years of relevant experience without a degree.
• Experience leading, coaching, motivating, or developing a team.
• Strong communication, relationship-building, organization, and time management skills.
• A passion for creating excellent member experiences and supporting a welcoming team culture.
• The ability to adapt, prioritize, and make sound decisions in a fast-paced branch environment.
• Comfort using Microsoft Office and standard office technology.
• A willingness to learn branch systems, processes, policies, and regulatory requirements.

Nice To Haves

• Previous financial industry experience.

Responsibilities

• Lead, coach, and inspire a high-performing branch team focused on service, growth, and operational excellence.
• Create a positive, inclusive team environment where employees feel supported, empowered, and accountable.
• Champion an outstanding member experience by modeling professionalism, service excellence, and relationship-building.
• Oversee daily branch operations while maintaining strong compliance, accuracy, confidentiality, and internal controls.
• Build relationships in the community and support outreach efforts that strengthen Visions’ local presence.
• Use performance insights to guide priorities, support team success, and adapt to changing member and business needs.
• Maintain required licensing and certifications, including NMLS registration, Notary Public license, and Medallion Signature Guarantee certification as applicable.
• Contribute to department and organizational goals by staying flexible, engaged, and aligned with Visions’ mission and values.

Benefits

• Retirement benefits – pension plan, 401(k) with employer match
• Excellent health benefits – medical, dental, vision, and supplemental coverage
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
• Employee recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level