Branch Manager

Calhoun Liberty Credit Union•Blountstown, FL

23h•Onsite

About The Position

The Branch Manager serves as the senior on-site leader of a Calhoun Liberty Credit Union (CLCU) branch, responsible for the full spectrum of branch operations — from teller line management and consumer/mortgage lending to physical facility security, community engagement, and team development. This role is central to CLCU's mission of providing cooperative, member-focused financial services to the communities and electric cooperative members we serve across Florida. The Branch Manager ensures that every member interaction — whether at the teller window, in a lending office, or in the community — reflects the values of trust, accessibility, and financial empowerment that define CLCU's identity.

Requirements

Working knowledge of teller operations, cash management, dual-control procedures, and vault security.
Solid understanding of consumer and mortgage lending regulations (TILA, RESPA, HMDA, ECOA, BSA/AML, SAFE Act).
Strong leadership and coaching skills with proven ability to develop and motivate a diverse team.
Excellent member service, communication, and conflict-resolution skills.
Demonstrated community involvement and relationship-building capability.
Proficiency in core banking systems, loan origination platforms (e.g., Sync One, Mortgage Bot), and standard office software.
Strong organizational skills and attention to detail in high-transaction, compliance-sensitive environments.
Bachelor's degree in Business, Finance, or a related field preferred; significant relevant experience considered in lieu of degree.
Minimum 3–5 years of financial institution experience, with at least 2 years in a supervisory or management role.
Demonstrated experience supervising teller operations and consumer/mortgage lending functions.
NMLS registration required (or must obtain within 90 days of hire per SAFE Act requirements).
All CLCU-required compliance training (BSA, OFAC, Fair Lending, Security Awareness) must be completed within 60 days of hire.

Nice To Haves

Credit union experience strongly preferred; familiarity with cooperative structure and field of membership requirements is a plus.
Notary Public certification preferred.
CPR/First Aid certification preferred or willingness to obtain.

Responsibilities

Oversee teller operations, including training, scheduling, supervision, transaction accuracy, cash management, and identifying cross-sell opportunities.
Supervise branch lending staff, drive loan production, and ensure compliance with lending policies and regulations.
Set loan production goals, monitor pipelines, and coach staff toward targets.
Review loan applications for completeness and policy compliance.
Ensure lending staff are current on product guidelines, rates, and regulatory requirements.
Support mortgage origination by managing the real estate pipeline and member communication.
Conduct regular loan file reviews and quality control checks.
Provide ongoing coaching on loan structuring, member needs analysis, and consultative selling.
Maintain current NMLS registration and ensure staff compliance with the SAFE Act.
Champion a member-first service culture across all branch functions.
Resolve escalated member concerns promptly and professionally.
Ensure staff possess current, accurate product and service knowledge.
Monitor member satisfaction scores and implement corrective plans.
Conduct periodic member outreach and relationship check-ins.
Originate or support mortgage loan applications and guide members through the real estate lending process.
Maintain working knowledge of mortgage products.
Develop referral relationships to grow mortgage volume.
Ensure mortgage pipeline is actively managed.
Serve as the designated branch security officer, ensuring compliance with security policy and BSA/AML safeguards.
Oversee opening and closing procedures, including security equipment checks.
Conduct regular staff training on robbery response procedures and emergency protocols.
Report security incidents, suspicious activity, or potential fraud.
Manage staff and member safety, including emergency evacuation plans and drills.
Ensure fire extinguishers, AED equipment, and first aid supplies are accessible and inspected.
Identify and report OSHA-relevant hazards.
Enforce clean desk policies, document shredding protocols, and member data privacy standards.
Ensure staff complete annual information security and BSA/AML compliance training.
Report suspected data breaches or unauthorized information access.
Develop and execute a branch-level growth plan aligned with organizational targets.
Build relationships with local organizations to expand membership.
Identify cross-sell opportunities to deepen member relationships.
Track and report monthly branch performance metrics.
Collaborate on branch-specific promotions and marketing initiatives.
Actively participate in local civic organizations and community events as a representative of CLCU.
Build and maintain relationships with local government officials and community partners.
Represent CLCU at community events.
Champion financial literacy by organizing or participating in workshops and programs.
Partner with educational institutions to deliver financial education programming.
Nurture relationships with electric cooperative leadership and staff.
Attend co-op member meetings and community forums as a CLCU ambassador.
Identify joint service opportunities and member-benefit initiatives.
Contribute content ideas and local stories for CLCU's social media platforms.
Engage in online community groups and forums.
Onboard and retain high-quality branch staff.
Conduct structured performance reviews, regular one-on-ones, and real-time coaching conversations.
Recognize and celebrate individual and team achievements.
Create a psychologically safe work environment.
Identify training needs and coordinate with HR and compliance.
Address performance issues fairly and promptly.
Develop cross-training plans.
Lead daily or weekly team huddles.
Maintain a clean, professional, and welcoming branch environment.
Conduct daily walk-throughs to ensure cleanliness and orderliness.
Coordinate janitorial services or maintenance requests.
Ensure marketing materials and displays are current and accurate.
Maintain exterior curb appeal.
Ensure ADA accessibility compliance and proper display of regulatory posters.
Report facility maintenance issues promptly.