Branch Manager- Madison Branch
About The Position
Skowhegan Savings Bank seeks an individual to join our Madison team as a Branch Manager. This is an onsite, working supervisor position. Schedule is full-time, Monday through Friday with occasional Saturday hours. The Branch Manager is responsible for the efficient and effective operation of the branch; performing customer service duties; participating with the Regional Branch Manager and VP, Retail Customer Relations in establishing specific goals for the branch; ensuring compliance with all operating policies and procedures; directly supervising assigned personnel; communicating with appropriate personnel and providing periodic reports. The Branch Manager will originate and service consumer loan applications as necessary adhering to established loan policy.
Requirements
- Associate’s degree or equivalent work experience or 5 plus years of experience and/or training; preferred emphasis in Business, Banking, Sales or other related area.
- Demonstrated knowledge of branch operations and sales and customer service.
- Knowledge of bank products and services.
- Strong supervisory and coaching skills.
- Strong and effective communication skills, both oral and written.
- Excellent relationship and customer service skills.
- Proven analytic and critical thinking skills.
- Demonstrated proven and effective management skills.
- Excellent organizational skills and attention to detail.
- Proficient computer skills.
- Ability to handle multiple projects and meet deadlines.
Nice To Haves
- preferred emphasis in Business, Banking, Sales or other related area.
Responsibilities
- Provides professional, eager, courteous and efficient service to all customers.
- Promotes and executes a sales culture and builds relationships with new and existing customers by identifying their needs and determining the appropriate products or services.
- Provides effective human relations management, including performance evaluations, disciplinary action, coaching, etc. and assisting with recruiting, hiring and salary administration.
- Provides leadership to a team of subordinates, including motivation and employee development.
- Provides guidance and training to new employees to ensure their training is adequate and complete.
- Schedules Personal Banker work hours and assigns specific job duties; monitors performance.
- Maintains cash drawer, processes customer transactions and opens accounts in a timely and accurate manner and in accordance with bank policies and procedures.
- Originates and services consumer loans within prescribed lending authority.
- Responsible for deposit and loan goals within a branch.
- Maintains currency and coin supplies as prescribed by bank policy and assists in managing the branch cash limits.
- Researches balancing discrepancies; assists Personal Bankers with balancing problems and ticket errors.
- Advises and assists Personal Bankers with more complex teller transactions and customer service problems including check cashing authorizations and exceptions.
- Investigate and handle customer complaints.
- Prepares Currency Transaction Reports and other reports required by law or regulation and ensures compliance with all regulatory requirements, bank policy and procedures.
- Maintains and ensures adherence to safety and security issues, policies and procedures.
- Insures that branch building and grounds are maintained properly.
- Attends various functions/networking opportunities to enhance the image and presence of the bank in the market as required.
- Assumes additional responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
