Branch Manager - Avery Muirfield

Huntington National Bank•Dublin, OH

1d•Onsite

About The Position

As a Branch General Manager, you manage a mass affluent branch and a team of bankers with assigned books of business. You lead branch sales, service, and operations; coach colleagues on processes and performance; and guide the team toward budgeted production goals. The role includes acquiring consumer and business customers, making referrals to bank partners, proactively deepening customer relationships, and maintaining a consistent business development and calling program. You oversee branch operations in accordance with operational, security, risk, and regulatory policies and procedures. You manage high-value consumer and business customer portfolios, develop internal and community relationships, and lead efforts to provide excellent customer service and resolve customer issues. You also oversee recruitment and hiring to ensure the market is staffed with colleagues suited to Huntington’s culture. Additional duties may be assigned.

Requirements

High school diploma or GED.
At least 2 years of sales management experience in retail banking, financial services, or goal-driven retail sales.
Must meet additional background-check requirements, including providing fingerprints as required by NMLS regulations.

Nice To Haves

Bachelor’s degree.
At least 2 years of branch management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance in branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation.
Strong relationship-building skills.
Excellent verbal and written communication skills.
Comfort with technology such as mobile and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to improve retention.

Responsibilities

Manage and coach bankers with assigned books of business.
Execute retail strategies and tactics to grow mass affluent households, meet customer needs, and deliver an excellent customer experience.
Lead and coach the team in providing customer service and resolving customer issues.
Manage branch operations while adhering to operational, security, risk, and regulatory policies and procedures.
Manage portfolios of high-value consumer and business customers.
Refer customers to other areas of the bank to meet their needs, deepen relationships, and build internal partnerships in accordance with branch OCR guidelines.
Meet or exceed small business sales and referral goals.
Develop internal partnerships to drive business in the market area.
Support increased OCR partnership and deepening metrics, with goals set according to the location’s opportunity.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of, and educate the team about, products, services, technology, and policies.
Remain actively involved in the community and develop business and community relationships.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Perform other duties as assigned.