Community Manager - Avery Landing

Dominium•Greenville, SC

3d•Hybrid

About The Position

Dominium is seeking a motivated Community Manager to join their team at Avery Landing, a 153-unit apartment community in Greenville, SC. Initially, the role will involve acting as a roving Community Manager to support other apartment communities in the greater Greenville, SC area until the Avery Landing property is operational. The Community Manager is responsible for managing property operations to maximize occupancy, collections, physical appearance, resident retention, and compliance. This role involves establishing and maintaining positive resident relations, ensuring day-to-day operational efficiency, and maintaining a professional presence within the community.

Requirements

Three years of multifamily property management experience required
Proficient in MS Office Suite (Word, Excel, Outlook)
Strong verbal and written communication skills (English)
Ability to speak in front of groups of people
Must be reliable
Exceptional time management and organizational skills
Must be able to think independently
Must be able to work with minimal supervision
Must be able to coach, mentor and manage others

Nice To Haves

2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred
Tax credit experience preferred
Accounting and administrative background preferred
Yardi experience preferred
Ability to speak a second language is a plus

Responsibilities

Manages daily operations and may fulfill duties of open positions, including caretaking, housekeeping, grounds keeping, and light maintenance to ensure community cleanliness and curb appeal.
Acts as a liaison between corporate staff and on-site management/maintenance personnel.
Meets with staff to discuss business, including occupancy goals, renewals, and projections.
Prepares and conducts employee orientation and training, partnering with HR as needed.
Conducts performance reviews, makes recommendations for salary increases/advancement, and hires/terminates employees in accordance with company policy and legal requirements.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and resident retention programs, resolving issues fairly and promptly.
Follows Dominium's purchase order and purchasing procedures, overseeing and adhering to accounting directives.
Works within the established budget and immediately notifies the Area/Regional Manager of any potential variations.
Collects rent and all monies due, implementing thorough collection procedures.
Manages all details of move-ins and move-outs, paying close attention to unit inspection checklists and maximizing chargebacks.
Processes applicant files for screening according to designated housing programs in a timely and accurate manner.
Reports accidents and emergency situations immediately.
Addresses and corrects internal and external audit findings within designated timeframes.
Maintains and/or documents all community records, files, and reports in the property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up procedures.
Reviews and signs all lease agreements and partners with corporate Marketing as needed.
Ensures all maintenance requests are handled promptly and efficiently according to Dominium's policies.
Continuously inspects the property for improvements, recording deficiencies and taking necessary action within budget.
Ensures the property is presentable at all times by regularly walking vacant units, grounds, and common areas.
Reviews work order response times and follows up with residents for satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry for reports.
Checks important audit issues daily, such as key boxes, staff appearance, and job postings.
Supervises outside contractors or vendors to ensure quality workmanship and contract adherence.
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and related manuals (e.g., Preventative Maintenance, Yardi).
Stays current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Performs other duties as assigned by the Area/Regional Manager.