Branch Manager - Plano

Randolph Brooks Federal Credit Union•Plano, TX

6d•Onsite

About The Position

The AVP/Branch Manager is accountable for branch operations, staff development, performance goals, and delivering quality, timely member service. The manager ensures procedures and practices align with credit union expectations and policy guidelines; oversees branch processes and quality; analyzes branch statistics to balance risk management with business opportunities; and leads branch operational and financial performance. The role also includes compliance management, coaching, and leadership to improve branch operations, working closely with the Regional VP to meet or exceed standards. The position is based at the Plano branch, 1801 Dallas Parkway, Plano, TX 75093.

Requirements

High school diploma or GED.
At least five years of financial institution experience.
At least three years of branch operations supervisory or management experience.
Proven ability to manage branch risk, develop relationships through various channels, and work with team members to manage risk.
Teamwork and dedication to developing strong working relationships within the organization.
Ability to analyze, develop, manage, and improve processes and system/product architecture.
Excellent time management, organizational, and problem-solving skills, with the ability to meet deadlines.
Proficiency with a PC, Microsoft Applications software, Internet Explorer, and other office equipment.
Ability and desire to work well in a team environment and develop strong working relationships with external parties.
Ability to communicate clearly and effectively verbally and in writing.
Ability to work a flexible Monday-through-Saturday schedule and cover staffing at any location within the respective region when business needs arise.
Reliable attendance and promptness.
Willingness to be subject to branch transfers.

Responsibilities

Generate and monitor internal controls to ensure compliance with state and federal regulations while maintaining operational efficiency.
Direct branch operations to maintain quality service levels, compliance strategies, and sales programs; refine and implement best practices to optimize performance and compliance.
Define and deliver branch activities that establish effective governance, metrics, and production quality; review statistics to assess risk, confirm policy adherence, and identify risk-mitigation opportunities.
Analyze and respond to QA audit risk findings, processes, and controls; oversee fraud risks related to branch operations, including Member XP surveys, staff activity reports, and other branch reports.
Assist with complaint resolution in accordance with applicable state and federal regulations.
Ensure business operations are professional and timely, promoting member-centric service and operational efficiency.
Manage branch volumes by expediting processing and ensuring smooth operations; monitor decisions for soundness and expediency and ensure timely, accurate resolutions.
Assess facilities and property for needed improvements or repairs and coordinate resources and services for maintenance and enhancement projects.
Lead or participate in projects, providing input on best practices for developing and implementing systems, programs, products, or services.
Conduct coaching and growth sessions, identify staff strengths and improvement areas through shadowing and documented one-on-one feedback, and support professional development.
Collaborate across departments to improve processes and eliminate inefficiencies or risk.
Compile and present branch statistics, performance data, and other relevant information for meetings and presentations, ensuring accurate reporting to support decisions and performance evaluations.
Perform other duties as assigned; essential functions and responsibilities may change or be added at any time with or without notice.