Branch Manager - Plano

Randolph-Brooks Federal Credit Union•Plano, TX

4d•Onsite

About The Position

RBFCU is seeking a full-time AVP/Branch Manager for its Plano branch. The role is accountable for branch operations, staff development, performance goals, and delivering quality, timely member service. The manager ensures procedures align with credit union expectations and policy guidelines, oversees branch processes and quality, analyzes branch statistics to minimize risk and identify business opportunities, and leads operational and financial performance. The role also supports compliance management and improves branch operations through coaching and leadership, working closely with the Regional VP to ensure standards are met or exceeded. The Plano branch is located at 1801 Dallas Parkway, Plano, TX 75093. The manager must be able to work a flexible Monday-through-Saturday schedule and may need to cover staffing at any location within the respective region when business needs arise. Branch Managers are subject to branch transfers.

Requirements

High school diploma or GED.
At least five years of financial institution experience.
At least three years of branch operations supervisory or management experience.
Proven track record of managing branch risk, developing relationships through various channels, and working with other team members to manage risk.
Teamwork and dedication to developing strong working relationships within the organization.
Ability to analyze, develop, manage, and improve processes and system/product architecture.
Excellent time management, organizational, and problem-solving skills, and ability to meet deadlines.
Proficiency with a PC, Microsoft Applications software, Internet Explorer, and other office equipment.
Ability and desire to work well in a team environment and develop strong working relationships with external parties.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to work a flexible Monday-through-Saturday schedule and cover staffing at any location within the respective region when a business need arises.
Attendance and promptness are pertinent.
Branch Managers are subject to branch transfers.

Responsibilities

Generate and monitor internal controls to ensure compliance with state and federal regulations while maintaining operational efficiency.
Direct branch operations to ensure quality service levels, compliance strategies, and sales programs.
Refine and implement best practices to optimize branch performance and compliance.
Define and deliver branch activities that establish effective governance, metrics, and production quality.
Review branch statistics to assess risk, ensure compliance with policies and procedures, and identify risk-mitigation opportunities.
Analyze and respond to QA audit risk findings, processes, and controls; oversee fraud risks associated with branch operations, including Member XP surveys, staff activity reports, and other branch-related reports.
Assist with complaint resolution in accordance with applicable state and federal regulations.
Ensure business operations are conducted professionally and promptly to maintain high standards of member service and satisfaction.
Promote a member-centric approach to service delivery and operational efficiency.
Manage branch volumes by expediting processing activities and ensuring smooth operations.
Monitor branch decisions for expediency and soundness, ensuring timely and accurate resolutions and high service quality.
Assess facilities and property for necessary improvements or repairs, and coordinate resources and services for maintenance and enhancement projects.
Lead or participate in projects using interpersonal and technical skills.
Provide input on best practices for developing and implementing new systems, programs, products, or services.
Lead staff development through coaching and growth sessions.
Identify staff strengths and areas for improvement through shadowing and documented one-on-one feedback, supporting professional development and performance improvement.
Promote professional growth through interdepartmental collaboration to improve processes and eliminate inefficiencies or risk.
Compile and present branch statistics, performance data, and other relevant information for meetings and presentations.
Provide accurate and insightful reporting to support decision-making and branch performance evaluations.
Perform other duties as assigned; essential functions and responsibilities may change or new ones may be assigned at any time with or without notice.