Branch Manager

J & J Exterminating Of Texas LLC • Tyler, TX

15h • Hybrid

About The Position

J&J Exterminating, Co. is seeking a Branch Manager to provide key leadership on the branch level, ensuring customer service and satisfaction while optimizing company production and revenue. This role involves maintaining order and accountability in daily operations, assisting with staffing needs, and ensuring state regulatory compliance. The Branch Manager will interface with customers, technicians, and customer service representatives, enhance branch profitability and growth through daily operations, account retention, and support. Responsibilities also include training new hires, maintaining inner office workflow and safety protocols, positively interacting with team members, and managing branch personnel to ensure job instructions and daily routes are clearly communicated. The role involves communicating employee evaluations, maintaining regular communication with team members and supervisors to address concerns, and ensuring a staffed office with associated managerial duties for direct reports.

Requirements

• Excellent Communication Skills, Both Written and Verbal
• Valid Louisiana or Texas Driver License
• Background Check and Drug Testing Required
• Frequent Physical Exertion such as: bending, kneeling, stretching, & carrying up to 50lbs.
• Ability to Work Independently with Minimal Supervision
• Analytical and Organizational Skills
• Pest and Termite Field Experience
• Exhibit computer, smartphone and iPad literacy with programs and apps such email, Excel, Microsoft Word, Adobe e-sign, etc.
• Pass and maintain Applicator Licensure within state(s) of employment.
• Attend annual recertification for licensure.
• Continually build product knowledge by attending trade shows, conducting product literature reviews, and completing vendor online training.
• Tidy grooming habits required.
• Limited facial hair restricted according to OSHA respirator guidelines for safe use.
• Adherence to company dress policy and company issued uniform program guidelines as laid out in employee handbook.

Nice To Haves

• Knowledge of PestPac, Paylocity, and Google Products is Preferred

Responsibilities

• Provide key leadership on the branch level and assure customer service and satisfaction.
• Optimize company production and revenue by responsibly maintaining order and accountability in daily operations.
• Assist with staffing needs and provide coverage as needed, working alongside the Service Manager.
• Enforce and ensure state regulatory compliance.
• Interface with customers, technicians, and customer service representatives.
• Enhance profitability and growth of the branch through daily operations, account retention, and support.
• Train new hires and maintain inner office workflow and safety protocols.
• Positively interact with team members, managing branch personnel as required to assure job instructions and daily routes are well defined and communicated.
• Communicate employee evaluations to individual team members.
• Maintain regular communication with team members and supervisors to address concerns & questions regarding branch operations and functions.
• Maintain a staffed office and perform associated managerial duties of direct reports.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision Insurance
• Supplemental Insurance Package
• Company Vehicle
• Fuel Card
• Health Savings Account
• Incentive Pay
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed