Branch Manager, Princeton Junction, NJ

Santander • West Windsor, NJ

1d • $60,000 - $102,500

About The Position

The Branch Manager oversees branch performance and daily operations, ensuring an excellent customer experience, achievement of financial goals, and efficient operations. The role leads and coaches a team, manages sales activities, deepens customer relationships, and ensures compliance with banking regulations. The manager fosters a positive work environment that supports employee engagement and productivity and establishes a culture of quality and continuous improvement across branch performance accountabilities.

The manager directs overall branch performance, develops sales strategies, manages customer and prospect pipelines, and uses performance data to improve results and operational efficiency. The role also includes hiring, retaining, motivating, scheduling, coaching, and developing branch colleagues; using digital tools to improve customer interactions and outcomes; handling escalated customer issues; and overseeing risk management and regulatory compliance. Responsibilities may extend to supporting nearby branches based on business necessity.

Requirements

• High school diploma or GED required.
• At least 3 years of successful experience in retail bank sales management or a related bank operations/support function; or at least 5 years of retail sales management experience or equivalent; or at least 12 months of successful Santander experience related to the role’s essential functions, with endorsement from a District Executive, District Operations Manager, and Region President.
• At least 3 years of experience selling products and/or services in an incentive-based environment.
• Proven sales leadership experience, preferably as a Branch Manager or in a similar position.
• Proven relationship-building skills and a customer-centric approach.
• Excellent leadership, team management, and customer service skills.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Experience coaching and developing team members.
• Excellent verbal and written communication, consultative, and influencing skills.
• Ability to educate and connect customers to technology and explain the value of digital tools and platforms.
• Ability to make data-driven decisions to improve performance and operational outcomes.
• Ability to establish and maintain effective working relationships.
• Ability to create a positive work environment and drive employee engagement.
• Strong knowledge of company policy, compliance regulations, risk management, and loss prevention.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to interact with integrity and professionalism with customers and employees.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Applicants must be legally authorized to work in the United States on a full-time basis without employer sponsorship to commence employment.

Nice To Haves

• Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
• Established work history or equivalent demonstrated through work experience, training, military service, or education.
• Preferred experience with Microsoft Office products.

Responsibilities

• Direct overall branch performance and lead the team to achieve sales targets, optimize operational processes, and enhance customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to manage prospect and customer pipelines effectively.
• Engage customers in consultative conversations and offer tailored financial solutions that support their financial well-being, loyalty, and branch productivity.
• Analyze branch performance data to guide decisions that improve performance and operational efficiency.
• Coach and develop team members, set clear expectations, improve performance, and foster professional development.
• Hire, retain, and motivate branch colleagues across job families.
• Manage branch scheduling to balance business needs with employee availability.
• Use digital technologies and platforms to improve customer interactions, educate customers about self-service options, and drive business outcomes.
• Provide an elevated customer experience by simplifying processes and delivering exceptional service.
• Manage escalated customer problems and provide effective solutions.
• Communicate with customers in person, by phone, and through digital channels.
• Manage branch risk and compliance, ensuring adherence to company policies and regulatory requirements.
• Support nearby branch locations when required by business necessity.

Benefits

• Santander describes its rewards package as including benefits designed to support employees, their families, and their well-being, now and into the future; specific benefits are not itemized in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED