Branch Manager, Ridley, Pa

Santander • Folsom, CA

3d • $60,000 - $102,500

About The Position

The Branch Manager oversees branch performance and daily operations, ensuring an excellent customer experience, achievement of financial goals, and efficient operations. The role leads and coaches a team, manages sales activities, deepens customer relationships, and ensures compliance with banking regulations. The manager fosters a positive work environment to support employee engagement and productivity and builds a culture of quality and continuous improvement across branch performance accountabilities.

The manager directs overall branch performance, develops sales strategies, guides customer and prospect pipeline management, and uses branch performance data to improve results and operational efficiency. The position also includes hiring, retaining, motivating, scheduling, coaching, and developing branch colleagues; using digital tools to improve customer interactions and business outcomes; resolving escalated customer issues; and managing risk and compliance. Responsibilities may include supporting nearby branches when business needs require it.

The role requires a high school diploma or GED. A related bachelor’s degree, or equivalent demonstrated through work experience, training, military service, or education, is preferred. Applicants must be legally authorized to work in the United States full-time without employer sponsorship. The position may require working branch hours, including evenings and weekends. Frequent minimal physical effort such as sitting, standing, and walking is required; occasional moving or lifting of light equipment or furniture may be needed depending on location.

Requirements

• High school diploma or GED.
• At least 3 years of successful experience in retail bank sales management or a related bank operations/support function; alternatively, at least 5 years of retail sales management experience or equivalent experience, training, military service, or education; alternatively, at least 12 months of successful Santander experience related to the role’s essential functions, with District Executive, District Operations Manager, and Region President endorsement of performance.
• At least 3 years of experience selling products and/or services in an incentive-based environment.
• Proven sales leadership experience, preferably as a Branch Manager or in a similar position.
• Relationship-building skills and a customer-centric approach.
• Leadership and team management skills.
• Customer service skills and a passion for helping others.
• Problem-solving skills and a proactive approach to resolving issues.
• Experience coaching and developing team members.
• Strong verbal and written communication, consultative, and influencing skills.
• Ability to educate customers about technology and communicate the value of digital tools and platforms.
• Ability to make data-driven decisions to improve performance and operational outcomes.
• Ability to establish and maintain effective working relationships.
• Ability to create a positive work environment and drive employee engagement.
• Knowledge of company policies, compliance regulations, risk management, and loss prevention.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to interact with integrity and professionalism with customers and employees.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

• Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
• Established work history or equivalent demonstrated through work experience, training, military service, or education.
• Preferred experience with Microsoft Office products.

Responsibilities

• Direct overall branch performance and lead the team in achieving sales targets, optimizing operations, and improving customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to manage prospect and customer pipelines effectively.
• Hold consultative customer conversations to offer tailored financial solutions, foster loyalty, and increase branch productivity.
• Analyze branch performance data to make strategic decisions that improve performance and operational efficiency.
• Coach and develop team members, set clear expectations, enhance performance, and support professional development.
• Hire, retain, and motivate branch colleagues across job families.
• Manage branch scheduling to balance business needs with employee availability.
• Use digital technologies and platforms to enhance customer interactions, explain self-service options, and drive business outcomes.
• Provide an elevated customer experience by simplifying processes and delivering exceptional service.
• Manage escalated customer problems and provide effective solutions.
• Communicate with customers in person, by phone, and through digital channels.
• Manage branch risk and compliance, ensuring adherence to company policies and regulatory requirements.
• Support nearby branch locations when required by business necessity.

Benefits

• Competitive rewards package; benefits are described as supporting employees, their families, and their well-being, but specific benefit offerings are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED