Branch Manager, Ridley, Pa

Banco Santander • Folsom, PA

1d

About The Position

The Branch Manager oversees branch performance and daily operations, ensuring an excellent customer experience, achievement of financial goals, and efficient operations. The role leads and coaches the branch team, manages sales activities, deepens customer relationships, and ensures compliance with banking regulations. The manager fosters a positive work environment that supports employee engagement and productivity, and builds a culture of quality and continuous improvement.

The Branch Manager directs overall branch performance, develops sales strategies, analyzes performance data, and guides the team in achieving sales targets and improving customer satisfaction and operational efficiency. The role includes consultative customer engagement, resolving escalated issues, promoting digital tools and self-service options, and managing risk and compliance. Responsibilities may also include supporting nearby branches when business needs require.

Requirements

• High school diploma or GED required.
• At least 3 years of successful experience in retail bank sales management or a related bank operations/support function; alternatively, at least 5 years of retail sales management experience or equivalent experience, training, military service, or education; alternatively, at least 12 months of successful Santander experience related to the role’s essential functions, with endorsement from the District Executive, District Operations Manager, and Region President.
• At least 3 years of experience selling products and/or services in an incentive-based environment.
• Proven experience in sales leadership, preferably as a Branch Manager or in a similar position.
• Strong relationship-building skills and a customer-centric approach.
• Excellent leadership, team management, customer service, coaching, and team-development skills.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Excellent verbal and written communication, consultative, and influencing skills.
• Ability to educate customers about technology and communicate the value of digital tools and platforms.
• Ability to make data-driven decisions to improve performance and operational outcomes.
• Ability to establish and maintain effective working relationships and create a positive, engaging work environment.
• Strong knowledge of company policies, compliance regulations, risk management, and loss prevention.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to interact with customers and employees with integrity and professionalism.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which may include weekends and evenings.
• Legally authorized to work in the United States full-time without requiring employer sponsorship to commence employment.

Nice To Haves

• Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
• Established work history or equivalent demonstrated through work experience, training, military service, or education.
• Preferred experience with Microsoft Office products.

Responsibilities

• Direct overall branch performance and daily operations to achieve sales targets, efficient processes, and high customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate the sales team to manage a pipeline of prospects and customers effectively.
• Engage customers in consultative conversations and offer tailored financial solutions that support their financial well-being and loyalty.
• Analyze branch performance data to inform decisions and improve performance and operational efficiency.
• Coach and develop team members, set clear expectations, improve performance, and support professional development.
• Hire, retain, and motivate branch colleagues across job families.
• Manage branch scheduling to balance business needs with employee availability.
• Use digital technologies and platforms to improve customer interactions, educate customers about self-service options, and drive business outcomes.
• Provide excellent customer service, simplify customer processes, and resolve escalated customer problems effectively.
• Communicate with customers in person, by phone, and through digital channels.
• Manage branch risk and compliance, ensuring adherence to company policies and regulatory requirements.
• Support nearby branch locations when required by business necessity.
• Create a positive work environment that promotes employee engagement, productivity, quality, and continuous improvement.

Benefits

• The company describes its rewards package as including benefits designed to support employees, their families, and their well-being, but specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED