Branch Manager - Eastover

Regions Bank•Charlotte, NC

4d•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role is a player-coach position that oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The Branch Manager drives individual sales performance and team results for sales, quality, and service while maintaining an efficient, compliant branch. The position focuses on building customer relationships, identifying needs, and helping customers pursue financial goals in a fast-paced, energetic environment. The role leads a small to moderate-sized team, conducts outside sales, develops consumer and business banking relationships, and educates associates, customers, and the community about financial wellness and banking technology. It coaches associates through Regions’ iConnect Sales, Service and Coaching process, advises customers on consumer and business products, and helps ensure a consistent customer experience. The Branch Manager also handles escalated issues, recruits and selects associates, collaborates with business partners, and ensures compliance with bank policies, regulations, and operational risk requirements. This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). The successful candidate is expected to obtain an active Life Insurance License within the first 12 months and maintain required continuing education. The role is exempt from FLSA timekeeping requirements and is not eligible for overtime. It is incentive eligible and may be filled at a higher level depending on qualifications and experience.

Requirements

High school diploma or GED.
Three years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements.
Ability to work on Saturdays as needed.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to demonstrate mastery of advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.
Bilingual English/Spanish skills.

Responsibilities

Lead a small to moderate-sized team of branch associates to generate new revenue by identifying customer needs and providing guidance about Regions solutions.
Conduct outside sales efforts to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the community about financial wellness practices and banking technology, including mobile, online, and ATM services.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal partners.
Provide timely coaching to strengthen associates’ product knowledge and customer-needs identification.
Educate and advise customers on Regions Consumer and Business products and services, including loan and deposit products, and assist with annuities and life insurance.
Ensure an optimal customer experience, including helping greet customers and process transactions as needed.
Resolve escalated customer and associate issues and provide associate counseling as needed.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts for complex financial needs.
Follow bank policies, procedures, audit requirements, laws, and regulations; ensure branch associates complete assigned operational risk duties and identify and report operational risks.