Mgr Branch I

Hertz•Worcester, MA

About The Position

The Branch Manager I represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role is primarily responsible for the successful delivery and oversight of Hertz products for internal and external customers. It provides leadership to all employees and accountability for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The position requires in-depth knowledge of operations, management, logistics, technology, and financial disciplines, as well as decisive, analytical, goal-directed, and service-oriented leadership. The Branch Manager develops and monitors the business plan, drives profitability and revenue, manages reservations and pick-ups, maintains vendor relationships, and oversees customer service. The role leads, coaches, trains, and mentors Branch staff; sets and monitors objectives; conducts performance reviews and business reviews; and maintains positive employee relations and compliance with corporate policies. Shift hours may vary depending upon business need.

Requirements

High school diploma or general equivalency diploma.
Previous management experience in a fast-paced environment.
Result orientation with a demonstrated history of success.
Demonstrated ability to direct and motivate teams.
Proficiency in technology.
Knowledge of financial and business acumen, customer service resolution practices, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
Strong organizational, time-management, oral communication, and written communication skills.
Ability to work with multifaceted, cross-functional teams.
Expert knowledge of Microsoft Office, including the ability to perform complex analysis using Excel and strong knowledge of PowerPoint.
Customer-service aptitude and ability to address and resolve customer service issues.
Flexibility and ability to adapt to changes.

Nice To Haves

Associate degree.
Experience in car rental, hospitality, or tourism.

Responsibilities

Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
Direct and organize reservations and pick-ups and develop relationships with existing vendors, including Lyft, Uber, and Pep-boys.
Develop and implement location strategies to maximize profitability and revenue management opportunities, including revenue per unit.
Handle or assist with resolving customer service issues and ensure customer service meets or exceeds area goals.
Coach staff and empower them to participate in problem resolution and customer relations.
Attend or host outside sales meetings or events to promote the company and branch location.
Increase the branch’s market penetration and revenue.
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services in alignment with corporate objectives.
Participate in training, coaching, and mentoring Branch staff.
Complete performance reviews with Branch staff and discuss strengths and development opportunities.
Hold weekly staff meetings to keep employees motivated and informed about business operations.
Conduct monthly business reviews with Branch staff to ensure knowledge of key performance indicators.
Maintain a positive employee-relations environment.
Ensure corporate policies and procedures are administered and followed by all personnel.