Pipeline Branch Manager / Bilingual Spanish- Montgomery County MD

M&T Bank•Rockville, MD

34d•$72,200 - $120,300•Onsite

About The Position

This is a Branch Manager Talent Pipeline position, which allows the company to proactively consider qualified candidates for future Branch Manager opportunities as they arise. The review process and response times may be longer than those for active openings. The Branch Manager is responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. This role has personal production responsibility and is responsible for the overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals. The position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, with a sound working knowledge of the overall operations of the branch. Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act, stay current on operational, product, and system changes/enhancements, and demonstrate good risk management decisions. They must also maintain Insurance licensing minimum expectations and Business Banking Specialist minimum expectations. Branch Managers will typically spend some of their time servicing existing customers and the majority of the time growing the business through proactive sales and outside calling activities. They are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately, taking full ownership of customer issues until they are completely resolved.

Requirements

Branch Manager experience is strongly preferred.
Proven success in business development, sales growth, and relationship management.
Strong community involvement and networking skills, with the ability to build partnerships and expand market presence.
A dynamic and results-driven leader with a track record of motivating teams and delivering exceptional customer experiences.
Fluent in English/ Spanish.
Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience.
Minimum three years sales experience.
Minimum two years’ managerial experience or proven leadership abilities.
Demonstrated strong knowledge of Business Banking products, services and client relationship management.
M&T Way Certified.
Precision Leadership Certified.
Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
Experience with Internet and email preferred.

Nice To Haves

Bi-lingual/Spanish preferred.
Demonstrated sales/business development experience and success.
Has fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
Strong financial services product knowledge preferred.
Strong organization, time management, and prioritization skills.
Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment.

Responsibilities

Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community.
Conducts interviews and selects employees based on staffing model.
Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.
Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provides coaching and guidance to improve and reduce future problem resolution/escalations.
Engages with all team members and business partners as appropriate.
Independently processes all Business Banking loan requests up to $100,000. Proactively bundles products and services as appropriate.
Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Completes other related duties as assigned.
Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.