Branch Manager, Officer
About The Position
The Branch Manager is responsible for the administration of the branch including but not limited to: sales, service, operational soundness and efficiency, risk management, internal control and HR management activities. The Branch Manager creates and promotes a culture that is employee and customer centric. Focusing on the employee, allows for continuous personal growth which will translate into improvement on all performance accountabilities. By delivering a world-class customer experience for all current and prospective customers, the Branch Manager along with his/her team deepen and retain existing customer relationships while attracting new ones.
Requirements
- Bachelor’s Degree in Business Management or equivalent field, or equivalent work experience
- Minimum of five years Banking experience; preferably in branch operations and management
- Management, customer service, sales/business development and problem solving skills
- Excellent verbal and written communication skills
- Ability to use various office equipment including computer terminal; Intermediate Microsoft Office skills
- Ability to work under pressure, within deadlines, prioritize and management changing priorities and multiple tasks.
- Must have or be able to obtain NMLS number.
- Notary public required (eligibility for registration required at hire).
Responsibilities
- Deliver exceptional customer service personally while coaching/motivating team to deepen existing relationships and acquiring new ones in order to meet branch and individual goals.
- Greet and interact with each customer and non-customer with world class service. Actively participate in customer calls in order to increase customer base.
- Ensure operational integrity and risk management by ensuring that procedural requirements and processes are known and utilized. Ensure proper functioning of the branch within established policies and procedures
- Develop, direct and implement sales strategies and techniques that will generate additional bank business through the various channels the bank offers.
- Responsible for the hiring, retention, motivation and overall success of branch team. Provide supervision to staff by providing constructive and positive feedback while management performance.
- Identify referral opportunities that will benefit the customer while deepening their banking relationship with BankFive.
- Increase revenue as a result of new product and/or service referral that will enhance the customer relationship with the Bank
- Decrease expense by recommending services that will provide the customer with more efficient methods of banking.
- Identify and recommend to management opportunities and efficiencies that can be obtained in the day to day branch structure.
- Takes responsibility for achieving strong results while balancing multiple complex demands
- Complete additional projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
