Branch Manager II

Hertz • Vero Beach, FL

1d

About The Position

The Branch Manager II represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The position oversees delivery of the Hertz product to internal and external customers and provides overall leadership for employees, with accountability for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The role requires in-depth knowledge of operations, management, logistics, technology, and financial disciplines, and leadership grounded in decisive action, analytical thinking, goal-directed leadership, and service-oriented performance.

The Branch Manager develops and oversees the annual business plan, profitability and revenue strategies, customer service, vendor relationships, and branch operations. The role also leads, coaches, trains, and mentors staff; manages performance and employee relations; and ensures corporate policies and procedures are followed. Shift hours may vary depending on business need.

Requirements

• High school diploma or GED.
• Previous management experience in a fast-paced environment.
• A demonstrated history of success and results orientation.
• Demonstrated ability to direct and motivate teams.
• Proficiency in technology.
• Knowledge of financial and business practices, customer-service resolution, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
• Highly organized, with the ability to work with multifaceted, cross-functional teams.
• Expert knowledge of Microsoft Office, including the ability to perform complex analysis using Excel and strong knowledge of PowerPoint.
• Strong time-management skills.
• Customer-service aptitude, including the ability to address and resolve customer-service issues.
• Flexibility and ability to adapt to changes.
• Excellent oral and written communication skills.

Nice To Haves

• Experience in car rental, hospitality, or tourism.

Responsibilities

• Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
• Direct and organize reservations and pick-ups, and develop relationships with existing vendors such as Lyft, Uber, and Pep-boys.
• Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
• Handle or assist with resolving customer service issues and ensure service meets or exceeds area goals.
• Coach staff and empower them to participate in problem resolution and customer relations.
• Attend or host outside sales meetings and events to promote the company and branch location.
• Increase branch market penetration and revenue.
• Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring alignment with corporate objectives.
• Participate in training, coaching, and mentoring branch staff.
• Complete performance reviews with branch staff and discuss strengths and development opportunities.
• Hold weekly staff meetings to keep employees motivated and informed about business operations.
• Conduct monthly business reviews with branch staff to ensure knowledge of key performance indicators.
• Maintain positive employee relations.
• Ensure corporate policies and procedures are administered and followed by personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED