Branch Manager II

NBT Bancorp • Lake Placid, NY

3d

About The Position

Oversees a Tier II or Tier III bank branch and leads the branch team in providing exceptional customer service and a positive banking experience. Promotes and offers bank products and services based on customer needs, manages and coaches staff to achieve sales objectives, and is accountable for the branch’s profitability, growth, and successful operation. Makes outside business calls to develop new business, supports initiatives of other bank business partners, and represents the bank in the community.

The Branch Manager recruits, trains, and develops staff; conducts annual reviews; establishes individual goals; and proposes salary recommendations to the Market Manager for approval. The role participates in branch sales activities and results, provides customer services such as opening accounts and taking loan applications, and refers customer inquiries to appropriate service partners. It also makes loan decisions and resolves customer complaints within established guidelines, while maintaining branch integrity and compliance with audit and operations policies.

The position requires a driver’s license, reliable transportation, and NMLS certification or the ability to obtain it upon hire. Travel is less than 50%. Physical requirements include communicating with internal and external customers, being stationary 50% of the time, moving within or between locations, bending, twisting, crouching, squatting, and moving objects up to 20 pounds.

Requirements

• Bachelor’s degree or equivalent retail, retail banking, or financial services experience.
• Prior sales management experience.
• Business development and outside business sales experience.
• Excellent listening and communication skills.
• Organizational, interpersonal, and customer relations skills.
• Ability to function in a fast-paced, ever-changing environment.
• Leadership and management skills.
• Problem-solving and decision-making skills.
• Proficient PC skills in a Windows environment.
• Driver’s license required.
• Reliable transportation required.
• NMLS certification required or ability to obtain upon hire.
• Authorized to work for any employer in the United States; the employer is unable to sponsor or assume sponsorship of an employment visa.

Responsibilities

• Build a motivated, high-performing branch team through recruiting, training, and staff development.
• Conduct annual reviews, establish individual goals, and propose salary recommendations to the Market Manager for approval.
• Coach branch staff on sales and participate in sales activities and results to achieve individual and team goals.
• Provide customer services, including opening accounts and taking loan applications, and refer inquiries to appropriate service partners when necessary.
• Represent the bank in the local community and play a leadership role in civic and community organizations.
• Maintain branch integrity and compliance with audit and branch operations policies and procedures.
• Make loan decisions and resolve customer complaints using sound judgment within established guidelines.
• Make outside business calls to cultivate and develop new business.
• Support initiatives of other bank business partners.
• Perform other duties as assigned.

Benefits

• At least 22 days of paid time off annually for full-time employees, prorated in the year of hire.
• Six weeks of paid parental leave at 100% of salary.
• Medical coverage, including employer HSA contributions for High Deductible Health Plan participants.
• Dental and vision coverage.
• Flexible spending accounts for healthcare and dependent care expenses.
• Employer-paid short- and long-term disability coverage, with an option to purchase additional long-term coverage.
• Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary hospital, accident, and critical illness coverage.
• 401(k) with employer matching, optional Roth 401(k), and pension plan.
• Adoption assistance.
• Tuition reimbursement.
• Employee Assistance Program.
• Pet insurance.
• Banking services benefits and financial planning assistance.
• Medical, dental, vision, voluntary benefits, and six weeks of paid parental leave for part-time employees working 20 or more hours per week.
• Retirement plans, paid sick and safe leave, Employee Assistance Program, and banking services and financial planning assistance for part-time employees; pension eligibility requires at least 1,000 hours worked in a calendar year.
• Wellness initiatives and flexible work arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager