Branch Manager II

Mascoma Bank•Chelsea, VT

8d•Hybrid

About The Position

Join Mascoma Bank’s Retail Team as a Branch Manager II and help us improve our clients' financial being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities. The Branch Manager II assumes responsibility for the efficient and profitable operation of a branch and its employees. Those in this position will provide confident and enthusiastic leadership to branch, including branch profitability. They will motivate branch staff to the optimum and increase performance and success, both for individuals and the branch as a whole. They will possess expert knowledge of all products and services, with emphasis on deposits, consumer loans (including mortgages), business relationships and investments, and all aspects of the branch’s operations.

Requirements

Must be knowledgeable about the banking industry and able to perform various Relationship Banker duties.
Must be aware of banking regulatory matters and proper operational procedures to keep the branch running successfully and within bank best practices.
Bachelor’s degree or equivalent in work experience.
Three plus (3+) years of branch management experience.
Proven record of branch growth and customer and business development skills.
Lending experience in consumer, Home Equity, and small business loans.
Knowledge of computers/strong typing skills.
Strong written and verbal communication skills and proficiency in problem-solving.
Great, positive attitude and likes to work with people on a team.
Ability to maintain confidentiality and privacy of customer information.
Professional appearance; consistent with position and MB appearance policy.
Successfully complete background and credit screenings as part of the hiring process.

Responsibilities

Oversee all performance management within the Branch and partner with the Assistant Branch Manager to ensure optimum operating efficiency by making routine employment decisions, including reviewing performance, assigning work, providing training, guiding, and advising staff as necessary.
Develop, implement, and maintain ongoing training for self and staff, including regular staff meetings and one-on-one meetings to ensure success of individuals and branch.
Interpret and explain bank policies, programs, and objectives, ensuring that approved operating policies and procedures are implemented and maintained.
Continually evaluate operating methods and procedures, making recommendations for improvements, and implementing approved changes.
Provide customers with information and assistance, responding to a variety of customer questions or complaints.
Interview customers and compile necessary information to determine customers’ requirements and the best type of loan to satisfy their needs.
Ensure that all necessary personal and financial data is obtained and properly analyzed.
Adhere to and uphold all written policies and procedures of Mascoma Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.