Branch Manager II

First Farmers Bank & Trust•Lafayette, IN

8d•$55,000 - $75,000•Onsite

About The Position

The Branch Manager II position at First Farmers Bank & Trust is responsible for leading a full-service, profitable branch. This role involves driving growth, managing branch operations, and ensuring exceptional customer service. The Branch Manager II will lead the Retail staff in achieving strategic objectives through continuous coaching and fostering professional development. This role requires a strategic thinker with strong leadership skills and a deep understanding of the banking industry.

Requirements

Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
Vision Coverage
Dental Coverage
Prescription Plan
Wellness Incentive – earn up to $25 per pay period toward premium reduction
Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
Short & Long-Term Disability Insurance – 100% employer-paid
401(k) Plan
Profit Sharing Stock Option
Health Savings Account (HSA) contributions for HDHP participants
Vacation time
Sick Time
Personal Day
11 Paid Holidays
Paid Bereavement
Paid time to volunteer (when representing FFBT and supervisor approved)
Voluntary Donated PTO Program
Employee Assistance Program
Travel Assistance Program
Educational Assistance Program
Corporate Discounts
Employee Referral Program
Stock Purchase Loan Option
Retirement Plan Counseling
Wellness Program
Gym Reimbursement
Employee Quarterly Recognition Program
AFLAC supplemental benefits
Cincinnati Life supplemental coverage
Family Medical Leave
Paid Bereavement Leave
Maternity Leave Policy

Responsibilities

Supervise, train, coach, and perform annual reviews for all branch personnel
Lead, mentor, and develop staff to ensure each branch meets performance, service, and operational goals
Facilitate weekly and monthly huddles with your staff to discuss sales opportunities and operational issues as well as to review and address subject matter determined by the Regional Team
Coordinate training of staff on all bank products and services on an ongoing basis
Ensure completion of all quarterly education courses
Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and promoting a customer-centric culture
Drive branch sales and business development efforts by proactively seeking out new bank customer relationships through targeted outbound calls
Identify and engage potential clients, set ambitious targets, and implement effective strategies to achieve substantial growth
Proactively engage with local businesses and leverage community events to expand the customer base
Focus on customer retention through exceptional service and relationship management to ensure long-term success
Oversee branch financial performance, including budgeting, forecasting, and expense management
Ensure profitability and cost-effectiveness
Ensure the branch consistently meets its financial targets
Ensure branch operations comply with all banking regulations, policies, and procedures
Manage risk effectively and ensure the security of branch assets
Review and provide reports to management
Take applications for all consumer loans including home equity line of credit applications
Determine fee refunds and settlement of the NSF list in conjunction with the Head Teller
Oversee the maintenance items for your branch, including the parking lot
Assist in counting tellers out when they are off more than $100 or with surprise audit counts
Test the branch security equipment and investigate security issues as needed
Complete the CD maturity list – calling upon all customers in question
Assist tellers and Personal Banker’s in peak times to expedite the work flow
Provide back-up Head Teller duties in absence of an Assistant Branch Manager
Branch vault responsibilities including ordering weekly and balancing daily
Ordering and maintaining branch supplies
Represent the bank as a dedicated community partner by building strong relationships with key stakeholders and actively participating in local events and activities
Present financial literacy programs to educate clients and the broader community on effective financial management, fostering a sense of financial empowerment and community well-being
Work closely with other departments, including treasury management, mortgage officers, commercial lenders and marketing teams, to ensure seamless service delivery and achieve business objectives
Monitor market trends, competitor activities, and industry developments to identify opportunities and threats
Provide insights and recommendations to senior management
Assess the financial needs of clients and recommend suitable banking products and services, emphasizing the importance of personalized service tailored to each client's unique circumstances
Demonstrate a deep understanding of their financial goals and provide customized solutions that inspire confidence and trust
Assist in preparing financial proposals and presentations for clients as needed