Branch Manager 1

MTC Federal Credit Union•Greenville, SC

3d•Onsite

About The Position

The Branch Manager I is responsible for leading branch operations, developing a high-performing team, and delivering an exceptional member experience. This role ensures policies and procedures are followed while driving growth, strengthening relationships, and supporting the financial well-being of our members.

Requirements

Leadership experience in banking, credit union, or financial services
Strong coaching, team development, and performance management skills
Experience with branch operations, lending, and member service
Ability to build relationships and drive community engagement
Strong problem-solving, decision-making, and communication skills
Commitment to delivering exceptional member service and financial wellness
1-3 years of similar or related experience
A two-year college degree, or (2) a completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 50lbs.

Nice To Haves

What Success Looks Like: Branch consistently meets or exceeds sales, service, and operational goals
Team members are engaged, well-trained, and performing at a high level
Members receive prompt, professional, and personalized service
Strong member relationships lead to increased retention and growth
Branch operations run efficiently with minimal errors or losses
Financial wellness conversations are integrated into the member experience
The branch is viewed as a trusted partner within the community

Responsibilities

Lead, coach, and develop branch staff to drive performance, accountability, and engagement
Oversee daily branch operations to ensure efficiency, accuracy, and compliance
Process member loan applications within established policies
Promote financial wellness through member education, coaching, and relationship building
Build and maintain strong relationships with members, community partners, and stakeholders
Resolve member concerns and ensure a positive service experience
Train and develop team members to stay current on products, services, and procedures
Ensure accuracy in cash handling, daily balancing, and operational controls
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Monitor industry trends to keep products and services competitive