Branch Manager, Heavy Equipment Dealership

Jetstream of Houston•Pharr, TX

3d•Onsite

About The Position

The Branch Manager is responsible for providing leadership, direction and support to the Parts & Service teams in alignment with company processes and objectives, implementing strong business practices that enable the branch to be successful in achieving its goals. They will oversee the day-to-day parts and service operations, and build/maintain strong relationships with customers and business partners throughout their region.

Requirements

Post-Secondary Diploma/Degree in Business Administration, Business Automotive or a related program OR equivalent professional experience
Heavy Equipment Technician, Truck Mechanic or Diesel Mechanic Certification is considered an asset
Valid driver’s license with a clean driver’s abstract
Must be able to pass a pre-employment background check
5+ years’ experience in a Service, Parts or Branch Manager role in an industrial, heavy equipment, agricultural or related environment
Previous responsibility for a P&L and demonstrated ability to achieve goals and results
Experience managing or supervising employees
Advanced experience using MS Office suite, including Word and Excel
Experience using work order/inventory management software
Experience creating and implementing operating plans that lead the team towards achieving growth
Experience building and developing teams and strong customer relationships

Nice To Haves

Heavy Equipment Technician, Truck Mechanic or Diesel Mechanic Certification is considered an asset

Responsibilities

Manage and direct Parts & Service team by providing coaching and mentoring, setting goals, providing feedback, conducting performance reviews, and identifying skill gaps/development or training opportunities within the team
Partner with HR team to hire, onboard and support new team members
Partner with Manager to establish annual branch goals that support business growth
Assess the market and implement strategies to drive and support new business for the facility
Monitor and report on goals regularly to Management
Analyze sales, expenses, and inventory to maintain gross profit and margin goals in alignment with Annual Operating Plan (AOP)
Utilize internal business systems to review key metrics of the parts and service department and utilize data to make informed recommendations and decisions
Manage the facility to ensure the workplace is organized and well maintained and provide cap-ex recommendations to the leadership team regarding facility updates or changes
Ensure routine facility and equipment maintenance requirements are met and documentation is maintained in alignment with safety legislation
Champion the health and safety program and ensure compliance across the facility
Communicate/negotiate effectively with customers and suppliers and resolve escalated concerns or issues in a timely manner
Take steps to ensure optimal customer satisfaction and a positive customer experience
Participate in training and/or industry events as required and act as a champion of the Kinloch Equipment brand
Review, verify and approve supplier invoices, quotes, and department expenses
Maintain a balanced and accurate parts inventory in alignment with internal inventory procedures
Collaborate with other internal stakeholders such as sales and rentals to provide key updates and ensure strong communication amongst departments
Complete additional projects as required