Branch Manager - Heavy Equipment

Federal Signal Openings•Albany, NY

1d•Hybrid

About The Position

The Branch Manager is responsible for providing leadership, direction and support to the Parts & Service teams in alignment with company processes and objectives, implementing strong business practices that enable the branch to be successful in achieving its goals. They will oversee the day-to-day parts and service operations, and build/maintain strong relationships with customers and business partners throughout their region.

Requirements

5+ years managing service, parts, or branch operations in industrial or heavy-equipment environments
Proven P&L responsibility with a track record of meeting financial and operational targets
Experience supervising Unionized employees and building high-performing teams
Skilled in MS Office (Word, Excel) and work-order/inventory management systems
Strong strategic, financial, and technical aptitude with the ability to create growth-focused operating plans
Effective at optimizing resources, managing priorities, and fostering a strong safety culture
Exceptional communication, customer service, and relationship-building abilities
Able to collaborate across departments and travel as needed for business purposes
Post-Secondary Diploma/Degree in Business Administration, Business Automotive or a related program OR equivalent professional experience
Valid driver’s license with a clean driver’s abstract
Must be able to pass a pre-employment background check

Nice To Haves

Heavy Equipment Technician, Truck Mechanic or Diesel Mechanic Certification is considered an asset

Responsibilities

Lead the Parts & Service team through coaching, mentoring, goal-setting, feedback, and performance reviews
Work with HR to hire, onboard, and support new employees
Collaborate with the Manager to set annual branch goals that drive business growth
Evaluate market conditions and implement strategies to generate new business
Track and report progress on goals to Management
Review sales, expenses, and inventory to maintain profit and margin targets aligned with the AOP
Use internal systems to analyze department metrics and make data-driven decisions
Oversee facility organization, maintenance, and capital-expenditure recommendations
Ensure facility and equipment maintenance meets safety and legislative requirements
Promote and enforce health and safety compliance across the facility
Communicate and negotiate with customers and suppliers, resolving escalated issues promptly
Support customer satisfaction by ensuring a positive overall experience