Branch Manager 4 - University Avenue - Palo Alto Main, CA

U.S. Bank•Palo Alto, CA

18d•Onsite

About The Position

The Branch Manager leads and manages one or more U.S. Bank branches, ensuring branch goals are met, customers receive an excellent experience consistent with U.S. Bank’s culture and core values, and the branch complies with banking laws and regulations. The manager coaches, develops, mentors, and trains team members; sets expectations and goals; manages performance and staffing decisions; and guides the team through change and ambiguity. The role grows the branch’s customer base and market share by identifying customer needs, recommending appropriate products and services, and collaborating with partners in wealth, business banking, mortgage, and payment services. The manager promotes digital solutions and financial literacy, builds customer relationships, manages customer feedback, and participates in local market and community activities. The role also oversees compliance training, transaction documentation and reporting, account-opening procedures, suspicious-activity processes, and adherence to applicable legal and regulatory requirements, including NMLS registration under the S.A.F.E. Act and Regulation Z. This position requires working from a U.S. Bank location on all scheduled workdays. The salary range is $110,700 to $135,300, with actual pay potentially varying by location. U.S. Bank also describes incentive and recognition programs, an equity stock purchase program, and retirement benefits, subject to eligibility requirements.

Requirements

Bachelor’s degree or equivalent work experience.
Four to five years of experience in a sales, retail management, or banking environment.
Ability to obtain and maintain National Mortgage Licensing System registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting criminal and credit record requirements.
Ability to comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

Thorough product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Effective analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
Effective interpersonal communication, leadership, relationship management, time management, sales-activity management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Responsibilities

Lead and manage branch operations to achieve goals, provide an excellent customer experience, and ensure compliance with banking laws and regulations.
Communicate business goals, objectives, performance results, priorities, and individual employee expectations; hold the team accountable for actions and results.
Lead the team through change and ambiguity, adapting leadership style to team and situational needs.
Coach and develop employees, foster teamwork and innovation, and encourage collaboration with U.S. Bank partners.
Manage team members day to day and make decisions regarding hiring, compensation, promotion, discipline, and termination.
Adapt to digital programs, products, services, and technology platforms; teach digital fluency and financial literacy, advocate for customer-focused digital solutions, and increase customer digital usage.
Plan and execute branch-level customer market-share growth and build relationships with partners around U.S. Bank products and services.
Deliver and promote exceptional customer experiences, deepen customer relationships, identify ways to add value, observe branch interactions, and manage customer feedback.
Maintain an effective advisory and service environment, communicate alternative delivery methods to customers, apply financial acumen and problem-solving, and maintain in-depth product and service knowledge.
Partner with district, regional, divisional, and other leaders to use human capital effectively, grow revenue and the business, manage controllable expenses, and exceed customer expectations.
Participate in local market and community activities to promote U.S. Bank, maintain a strong local presence, and encourage team members’ volunteer and community engagement.
Ensure compliance with banking laws, regulations, policies, and training requirements; ensure applicable transaction documentation and reporting are complete and accurate; and limit bank losses and exposure.
Maintain required NMLS registration and comply with the U.S. Bank Code of Ethics, Anti-Money Laundering, Bank Secrecy Act, information security, and suspicious activity reporting requirements.
Complete required corporate and business-line training; follow account-opening procedures and suspicious-activity referral processes; and work with customers to understand normal account activity when applicable.
Perform other duties as assigned or required.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension, subject to eligibility requirements.